Връзка с нас

Обаждайте се на тел. 1-800-4HONORS (+1-800-446-6677) 24 часа в денонощието, 7 дни в седмицата във връзка с хотелски резервации или относно всякакви други въпроси. За международни телефонни номера щракнете върху „Получаване на поддръжка“ по-долу.

Получаване на поддръжка

Глобална декларация за поверителност на Hilton Worldwide Holdings Inc.

Последно актуализиране: 12 август 2020 г.

Notice relating to the COVID-19 pandemic

For the purposes of (1) protecting the health and safety of you and team members at Hilton properties, and (2) complying with legal requirements, some Hilton properties may take your temperature when you arrive at the property and/or during your stay. If a property is conducting temperature checks of guests, the property will make available to you a privacy notice about the temperature checks. The notice will include details such as what personal information is being collected, the legal basis for the collection of such information, the purpose for which the information will be used, and how long the information will be retained. For more information on Hilton’s commitment to you during the COVID-19 pandemic, please click here.

Introduction

Hilton's mission is to be the most hospitable company in the world. We're passionate about delivering exceptional guest experiences, and we look forward to welcoming you to our hotels so we can share the light and warmth of hospitality with you.

We pledge to deliver the highest level of customer service, which includes respecting your privacy and protecting your personal information. In this privacy statement ("Statement"), we provide you with details about how we collect, use, and disclose your personal information.

This Statement applies to Hilton Worldwide Holdings Inc., its subsidiaries , and all of the hotels within the Hilton Portfolio of Brands (collectively, "Hilton," "we," or "us"). Our Portfolio of Brands includes Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia Hilton, Hilton Hotels & Resorts, Curio A Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Motto by Hilton, Hampton by Hilton, tru by Hilton, Homewood Suites by Hilton, and Home2 Suites by Hilton.

С използването на който и да е от нашите продукти или услуги, и/или с приемането на настоящата Декларация, като например в хода на регистрация за който и да е от нашите продукти или услуги, Вие се съгласявате със събирането и използването на лични данни, както е описано в настоящата Декларация.

Имайте предвид, че настоящата Декларация не се прилага за начина, по който обработваме лични данни от името на или съгласно указанията на трети лица, като например авиокомпании, фирми за даване на автомобили под наем и други доставчици на услуги, фирми, които организират или предлагат пакетни туристически услуги, маркетингови партньори или корпоративни клиенти.

1 Hilton Domestic Operating Company Inc. is the Hilton entity that is the data controller for all guest data and operates, among other things, Hilton’s marketing activities. Hilton Reservations Worldwide, L.L.C., която е дъщерна компания на Hilton Domestic Operating Company Inc., обработва данните, които предоставяте, когато правите резервация в собственост на Hilton и е администратор на данни за тази информация. Hilton Honors Worldwide LLC, която е дъщерна фирма на Hilton Worldwide Holdings Inc., управлява програмата за лоялност Hilton Honors и е администратор на данни за тази програма. Hilton Domestic Operating Company Inc. е дъщерна фирма на Hilton Worldwide Holdings Inc.

Портфолиото на марките Hilton включва управлявани хотели и франчайзингови хотели. Списъкът на предприятията, управляващи хотели в Европейското икономическо пространство, Обединеното кралство, Швейцария и Азиатско-тихоокеанския регион, може да бъде намерен тук. В допълнение към Hilton Domestic Operating Company Inc., тези дружества също са администратор на данни за данните относно гости. Франчайзинговите хотели се експлоатират от субекти, които са отделни от Hilton. За да определите предприятието, което управлява франчайзингов хотел, моля, свържете се с този хотел. В допълнение към Hilton Domestic Operating Company Inc., тези дружества също са администратор на данни за данните относно гости.
HGV управлява курорти с временно ползване на собственост и частична собственост. HGV е трета страна партньор, чиято Декларация за поверителност е налична на адрес https://www.hiltongrandvacations.com/en/privacy-policy.html.

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Collection of Personal Information - Generally

The chart below summarizes the categories of personal information we have collected in the past 12 months, the sources for those categories of personal information, the business or commercial purposes for which the information was collected, the categories of third parties with whom the information may have been shared, as permitted by law, and whether the information was sold to a third party for a business or commercial purpose within the past 12 months.

We have collected the following categories of personal information in the past 12 months:

We have obtained this personal information from the following sources:

We collected this personal information for the following business or commercial purposes:

We have shared this personal information with the following categories of third parties:

This information was sold to a third party within the past 12 months

  • Name
  • Directly from consumers themselves
  • From third party partners such as credit card providers
  • From demographics companies
  • Fulfill guest reservations
  • Send guests communications relating to their reservations
  • Administer membership and activity in the Hilton Honors loyalty program
  • Provide customer service and support
  • Verify identity
  • Send marketing communications via email, direct mail, and social media
  • Perform analytics in order to provide guests with personalized offers and content
  • Perform analytics to improve business operations
  • Determine guests' eligibility for special or promotional rates
  • Process payments
  • Process transactions with partners
  • Administer contests and sweepstakes
  • Share that data with Hilton Grand Vacations, Hilton's third-party partner, and Journera, a platform for creating seamless travel experiences
  • Detect and prevent fraud
  • Service providers who perform tasks on behalf of Hilton
  • Hilton Grand Vacations, Hilton's third-party partner
  • Journera, a platform for creating seamless travel experiences
  • Payment card providers
  • Employers pursuant to corporate agreements
  • Entities that have arranged a special rate plan with Hilton
  • Government agencies pursuant to legal requirements in some countries

Да

  • Contact information (mailing address, email address, phone number)
  • Directly from consumers themselves
  • From third party partners such as credit card providers
  • From demographics companies
  • Fulfill guest reservations
  • Send guests communications relating to their reservations
  • Administer membership and activity in the Hilton Honors loyalty program
  • Provide customer service and support
  • Verify identity
  • Send marketing communications via email, direct mail, and social media
  • Perform analytics in order to provide guests with personalized offers and content
  • Perform analytics to improve business operations
  • Determine guests' eligibility for special or promotional rates
  • Process payments
  • Process transactions with partners
  • Administer contests and sweepstakes
  • Share that data with Hilton Grand Vacations, Hilton's third-party partner, and Journera, a platform for creating seamless travel experiences
  • Detect and prevent fraud
  • Service providers who perform tasks on behalf of Hilton
  • Hilton Grand Vacations
  • Journera
  • Employers pursuant to corporate agreements and as permitted by law

 

Да

  • Nationality
  • Directly from consumers themselves
  • Comply with applicable laws that require us to collect this information in some jurisdictions
  • Government agencies pursuant to legal requirements in some countries

Не

  • Date of birth
  • Directly from consumers themselves
  • Comply with applicable laws that require us to collect this information in some jurisdictions
  • Government agencies pursuant to legal requirements in some countries

Не

  • Gender
  • Directly from consumers themselves
  • Comply with applicable laws that require us to collect this information in some jurisdictions
  • Government agencies pursuant to legal requirements in some countries

Не

  • Payment card information
  • Directly from consumers themselves

 

  • Process payments
  • Detect and prevent fraud
  • Payment processors

Не

  • Hilton Honors номер
  • Directly from Hilton Honors members themselves
  • Fulfill guest reservations
  • Send guests communications relating to their reservations
  • Administer membership and activity in the Hilton Honors loyalty program
  • Provide customer service and support
  • Verify account
  • Send marketing communications via email, direct mail, and social media
  • Perform analytics in order to provide guests with personalized offers and content
  • Perform analytics to improve business operations
  • Determine guests' eligibility for special or promotional rates
  • Process payments
  • Process transactions with partners
  • Administer contests and sweepstakes
  • Share that data with Hilton Grand Vacations, Hilton's third-party partner, and Journera, a platform for creating seamless travel experiences
  • Detect and prevent fraud
  • Service providers who perform tasks on behalf of Hilton
  • Hilton Grand Vacations
  • Journera
  • Employers pursuant to corporate agreements and as permitted by law

 

Да

  • Passport information
  • Directly from consumers themselves
  • Pursuant to laws that require the collection of such data
  • Government agencies pursuant to legal requirements in some countries

Не

  • Preferred language
  • Directly from consumers themselves, including from browser and computer settings

 

  • Better serve our guests

We do not share customers' preferred language with third parties.

Не

  • Room preference
  • Directly from consumers themselves

 

  • Better serve our guests

We do not share customers' room preferences with third parties.

Не

  • Room selection and assignment
  • Guests can select their rooms on the Hilton Honors app and Hilton assigns rooms
  • Better serve our guests

We do not share customers' room assignments with third parties.

Не

  • Arrival Time
  • Directly from consumers themselves
  • Better serve our guests

We do not share customers' arrival times with third parties.

Не

  • Additional guest names
  • Directly from consumers themselves

 

  • Fulfill reservations
  • Journera

 

Да

  • Corporate travel planner contact information (name, title, company, business phone, email and address)
  • Directly from the corporate contacts themselves

 

  • Fulfill and manage corporate travel reservations
  • Provide customer service and support
  • Send marketing communications via email, direct mail, and social media
  • Employers pursuant to corporate agreements and as permitted by law

 

Не

  • Corporate number and name
  • Directly from consumers themselves

 

  • Fulfill reservations
  • Determine guests' eligibility for special or promotional rates
  • Employers pursuant to corporate agreements and as permitted by law
  • Hilton Grand Vacations
  • Journera

Да

  • Travel agent number and name
  • Directly from consumers themselves
  • From travel agents
  • Properly attribute reservations to travel agents
  • Hilton Grand Vacations
  • Journera

Да

  • Airline partner number and name
  • Directly from consumers themselves
  • Properly attribute points to consumers who participate in airline loyalty programs
  • The respective airlines
  • Hilton Grand Vacations
  • Journera

Да

  • Vehicle information
  • Directly from consumers themselves
  • Enable guests to park at our properties.

We do not share vehicle information with any third parties.

Не

  • Images or footage captured by closed circuit television (CCTV)
  • Directly from cameras located on and around the property
  • Protect guests, employees and visitors to properties
  • Comply with applicable laws that require us to collect this information in some jurisdictions

During the COVID-19 pandemic, we may share CCTV footage from a property with a college or university if that college or university is using rooms at the property for student housing

Не

  • Internet or other electronic network activity information, including information regarding a customer's interaction with Hilton websites, applications, or advertisements
  • Directly from consumers themselves via cookies, server logs, web beacons, tags, pixels, and other similar technologies
  • Perform analytics in order to provide guests with personalized offers and content
  • Perform analytics to improve business operations
  • Marketing
  • Share that data with advertising networks who serve personalized advertisements
  • Detect and prevent fraud
  • Advertising networks
  • Analytics providers for our websites and mobile applications

 

Да

  • IP addresses
  • Directly from consumers as a result of their browsing activity on the internet
  • Perform analytics in order to provide guests with personalized offers and content
  • Perform analytics to improve business operations
  • Share that data with advertising networks who serve personalized advertisements
  • Detect and prevent fraud
  • Advertising networks
  • Analytics providers for our websites and mobile applications

 

 

Не

  • Session IDs
  • Directly from consumers as a result of their browsing activity on the internet
  • Perform analytics in order to provide guests with personalized offers and content
  • Marketing
  • Perform analytics to improve business operations
  • Share that data with advertising networks who serve personalized advertisements
  • Detect and prevent fraud
  • Advertising networks
  • Analytics providers for our websites and mobile applications

 

Да

  • Booking engine
  • Directly from consumers as a result of their browsing activity on the internet
  • Show you targeted advertisements on media
  • Support marketing efforts
  • Provide customer service
  • Perform analytics to improve business operations
  • Advertising networks
  • Analytics providers for our websites and mobile applications

Да

  • Whether you have a Hilton and American Express Co-Branded Credit Card
  • From American Express
  • Provide you with benefits associated with your co-branded card
  • Show you targeted advertisements on media
  • Support marketing efforts
  • Provide customer service
  • Perform analytics to improve business operations
  • Advertising networks
  • Analytics providers for our websites and mobile applications
  • Hilton Honors affiliated partners

Не

  • Whether your Hilton and Amazon accounts are linked
  • From Amazon
  • Facilitate use of Honors points as part of Amazon’s Shop with Points program
  • Show you targeted advertisements on media
  • Support marketing efforts
  • Provide customer service
  • Perform analytics to improve business operations
  • Advertising networks
  • Analytics providers for our websites and mobile applications

Не

  • Whether your Hilton and Lyft accounts are linked
  • From Lyft
  • Show you targeted advertisements on media
  • Support marketing efforts
  • Provide customer service
  • Perform analytics to improve business operations
  • Advertising networks
  • Analytics providers for our websites and mobile applications
  • Hilton Honors affiliated partners

Не

  • Geolocation information
  • Directly from consumers as a result of their browsing activity on the internet and use of the Hilton Honors app
  • Perform analytics in order to provide guests with personalized offers and content
  • Marketing
  • Share that data with advertising networks who serve personalized advertisements
  • Detect and prevent fraud
  • Advertising networks
  • Analytics providers for our websites and mobile applications

 

Не

  • Device information
  • Directly from consumers as a result of their browsing activity on the internet, scanning of QR codes on property, and use of the Hilton Honors app
  • Perform analytics in order to provide guests with personalized offers and content
  • Marketing
  • Share that data with advertising networks who serve personalized advertisements
  • Detect and prevent fraud
  • Advertising networks
  • Analytics providers for our websites and mobile applications

 

 

Да

  • Social media information
  • Directly from consumers themselves
  • Perform analytics in order to provide guests with personalized offers and content
  • Respond to service concerns in order to better serve our guests

We do not share social media information with any third parties.

 

Не

  • Demographics data
  • From third-party companies that provide demographics data.
  • Perform analytics in order to provide guests with personalized offers and content
  • Link with customer information that Hilton already has on file

We do not share demographics data with any third parties.

Не

  • Your usability preferences regarding our website (such as your email preferences, your MyWay preferences, and your opt-out preferences)
  • Directly from consumers themselves
  • Better serve our guests

We do not share your usability preference data with any third parties.

Не

  • Description of a complaint that you make to us, including your free form textual feedback if you are a Hilton Honors member
  • Directly from consumers themselves
  • Better serve our guests
  • The management and/or owners of a franchise property if your complaint relates to that property.

 

Не

  • Customer ratings and survey responses
  • Directly from consumers themselves
  • Troubleshoot and resolve website issues
  • Improve customer experience

We do not share your customer ratings and survey responses with any third parties.

Не

  • Free form textual feedback
  • Directly from consumers themselves
  • Troubleshoot and resolve website issues
  • Improve customer experience

We do not share your feedback with any third parties.

Не

Hilton does not knowingly collect, disclose, or sell personal information of minors under the age of 16.

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Collection of Personal Information – Notice at Point of Collection

  • Browsing Hilton Websites
  • When you browse a Hilton website, we collect the following categories of personal information about you, which are used for the following purposes:

    We collect the following categories of personal information…

    We collect this information in order to…

    • Internet or other electronic network activity information, including information regarding your interaction with Hilton websites, applications, or advertisements
    • Show you targeted advertisements on marketing efforts including media, email, and chat (e.g., if you searched for Hilton properties in New York City, then when you visit a non-Hilton website, we may show you an ad for a Hilton property in New York City)
    • Optimize our websites and mobile apps
    • Perform analytics to improve business operations
    • IP address
    • Show you targeted advertisements on media
    • Optimize our websites and mobile apps
    • Perform analytics to improve business operations
    • Session ID
    • Show you targeted advertisements on media
    • Optimize our websites and mobile apps
    • Perform analytics to improve business operations
    • Booking engine
    • Show you targeted advertisements on media
    • Support marketing efforts
    • Provide customer service
    • Perform analytics to improve business operations
    • Whether your Hilton and Lyft accounts are linked
    • Show you targeted advertisements on media
    • Support marketing efforts
    • Provide customer service
    • Perform analytics to improve business operations

    If you are a Hilton Honors member and you log into your account during your browsing session, then we collect the following information about you, which are used for the following purposes:

    We collect the following categories of personal information…

    We collect this information in order to…

    • Internet or other electronic network activity information, including information regarding your interaction with Hilton websites, applications, or advertisements
    • Show you targeted advertisements on marketing efforts including media, email, and chat (e.g., if you searched for Hilton properties in New York City, then when you visit a non-Hilton website, we may show you an ad for a Hilton property in New York City)
    • Optimize our websites and mobile apps
    • Perform analytics to improve business operations
    • IP address
    • Show you targeted advertisements on media
    • Optimize our websites and mobile apps
    • Perform analytics to improve business operations
    • Session ID
    • Show you targeted advertisements on media
    • Optimize our websites and mobile apps
    • Perform analytics to improve business operations
    • Customer ratings and survey responses
    • Troubleshoot and resolve website issues
    • Improve customer experience
    • Free form textual feedback
    • Troubleshoot and resolve website issues
    • Improve customer experience
    • IP address
    • Show you targeted advertisements on media
    • Optimize our websites and mobile apps
    • Troubleshoot and resolve website issues
    • Perform analytics to improve business operations
    • Hilton Honors номер
    • Support marketing efforts
    • Provide customer service
    • Troubleshoot and resolve website issues
    • Hilton Honors tier
    • Support marketing efforts
    • Provide customer service
    • Troubleshoot and resolve website issues

    California and Nevada consumers, if you would like to opt out of the sale of your personal information, please click here. California consumers, please note that if you choose to opt out of the sale of your personal information through cookies, tags, and pixels, that opt-out will only apply to the device and the browser you are using when you opt out. Due to current technology limitations, if you wish to opt out of the sale of your personal information through cookies, tags, and pixels on your other devices or other browsers, you will need to opt out again for each of your devices and browsers.

  • Making a Reservation
  • When you make a reservation at a Hilton property, we collect the following categories of personal information about you, which are used for the following purposes:

    We collect the following categories of personal information…

    We collect this information in order to…

    • Name
    • Look up and verify your reservation
    • Fulfill your reservation
    • Send you communications relating to your reservation
    • Send you marketing communications via email and direct mail
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Determine your eligibility for special or promotional rates
    • Process payments
    • Process transactions with partners
    • Share this information with Hilton Grand Vacations, Hilton's third-party partner, and Journera, a platform for creating seamless travel experiences
    • Optimize our websites and mobile apps
    • Detect and prevent fraud
    • Additional names
    • Fulfill your reservation
    • Hilton Honors номер
    • Look up and verify your Hilton Honors account and reservation
    • Administer your membership in Hilton Honors
    • Телефонен номер
    • Send you text messages relating to any services you may need during your stay
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Process transactions with partners
    • Share this information with Hilton Grand Vacations, Hilton's third-party partner, and Journera, a platform for creating seamless travel experiences
    • Detect and prevent fraud
    • Адрес
    • Fulfill your reservation
    • Send you communications relating to your reservation
    • Send you marketing communications
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Process payments
    • Process transactions with partners
    • Share this information with Hilton Grand Vacations, Hilton's third-party partner, and Journera, a platform for creating seamless travel experiences
    • Detect and prevent fraud
    • Address type (home/work)
    • Perform analytics in order to provide you with personalized offers and content

     

    • Имейл адрес
    • Look up and verify your Hilton Honors account and reservation
    • Associate your reservation with your Hilton Honors account
    • Send you communications relating to your reservation
    • Send you marketing communications
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Determine your eligibility for special or promotional rates
    • Process transactions with partners
    • Share this information with Hilton Grand Vacations and Journera
    • Detect and prevent fraud
    • Preferred language
    • Provide you with a superior guest experience
    • Send you communications relating to your reservation
    • Send you marketing communications
    • Perform analytics in order to provide you with personalized offers and content
    • Share this information with Hilton Grand Vacations and Journera
    • Payment card information
    • Process payments
    • Detect and prevent fraud
    • Room preference
    • Fulfill your reservation
    • Personalize your experience
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Corporate name and number
    • Fulfill your reservation
    • Determine your eligibility for special or promotional rates
    • Travel agent name and number
    • Fulfill your reservation
    • Determine your eligibility for special or promotional rates
    • Calculate commissions
    • Airline partner name and number
    • Credit points to you if you participate in an airline loyalty program

    California and Nevada consumers, if you would like to opt out of the sale of your personal information, please click here. California consumers, please note that if you choose to opt out of the sale of your personal information through cookies, tags, and pixels, that opt-out will only apply to the device and the browser you are using when you opt out. Due to current technology limitations, if you wish to opt out of the sale of your personal information through cookies, tags, and pixels on your other devices or other browsers, you will need to opt out again for each of your devices and browsers.

  • Enrolling in Hilton Honors
  • When you enroll in Hilton Honors, we collect the following categories of personal information about you, which are used for the following purposes:

    We collect the following categories of personal information…

    We collect this information in order to…

    • Name
    • Administer your membership in the Hilton Honors loyalty program
    • Verify your Hilton Honors account
    • Send you communications relating to Hilton Honors
    • Send you marketing communications
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Determine your eligibility for special or promotional rates
    • Process payments
    • Process transactions with Hilton Honors affiliated partners (such as Points.com and Lyft)
    • Share this information with Hilton Grand Vacations, Hilton's third-party partner, and Journera, a platform for creating seamless travel experiences
    • Detect and prevent fraud
    • Телефонен номер
    • Administer your membership in the Hilton Honors loyalty program
    • Verify your Hilton Honors account
    • Send you text messages relating to any services you may need during your stays at Hilton properties
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Process transactions with partners
    • Share this information with Hilton Grand Vacations and Journera
    • Detect and prevent fraud
    • Addresses
    • Administer your membership in the Hilton Honors loyalty program
    • Verify your Hilton Honors account
    • Send you communications relating to Hilton Honors
    • Send you marketing communications
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Determine your eligibility for special or promotional rates
    • Process transactions with partners
    • Detect and prevent fraud
    • Email addresses
    • Administer your membership in the Hilton Honors loyalty program
    • Verify your Hilton Honors account
    • Send you communications relating to Hilton Honors
    • Send you marketing communications
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Determine your eligibility for special or promotional rates
    • Process transactions with partners
    • Detect and prevent fraud
    • Preferred language
    • Provide you with a superior guest experience
    • Send you communications relating to Hilton Honors
    • Send you marketing communications
    • Payment card information
    • Process payments
    • Room preference
    • Fulfill your reservations
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Corporate name and number
    • Fulfill your reservation
    • Determine your eligibility for special or promotional rates
    • Travel agent name and number
    • Fulfill your reservation
    • Determine your eligibility for special or promotional rates
    • Calculate commissions
    • Airline partner name and number
    • Credit points to you if you participate in an airline loyalty program
    • My Way preferences
    • Provide you with a superior guest experience
    • Email subscription preferences
    • Send you the communications you would like to receive
    • Opt-out preferences
    • Send you the communications you would like to receive

    California and Nevada consumers, if you would like to opt out of the sale of your personal information, please click here. California consumers, please note that if you choose to opt out of the sale of your personal information through cookies, tags, and pixels, that opt-out will only apply to the device and the browser you are using when you opt out. Due to current technology limitations, if you wish to opt out of the sale of your personal information through cookies, tags, and pixels on your other devices or other browsers, you will need to opt out again for each of your devices and browsers.

  • Check-In at a Hilton Property
  • When you check in at a Hilton property, we may collect the following categories of personal information about you, which are used for the following purposes:

    We collect the following categories of personal information…

    We collect this information in order to…

    • Name
    • Verify your reservation
    • Payment card information
    • Receive payment for your reservation
    • Additional guest names
    • Fulfill your reservation
    • Passport information
    • Comply with applicable laws that require us to collect this information in some jurisdictions
    • Адрес
    • Comply with applicable laws that require us to collect this information in some jurisdictions
    • Nationality
    • Comply with applicable laws that require us to collect this information in some jurisdictions
    • Date of birth
    • Comply with applicable laws that require us to collect this information in some jurisdictions
    • Gender
    • Comply with applicable laws that require us to collect this information in some jurisdictions
    • Hilton Honors номер
    • Look up and verify your Hilton Honors account and reservation
    • Administer your membership in Hilton Honors
    • Frequent flyer number
    • To facilitate the award of loyalty points
    • Имейл адрес
    • Send folios after the completion of a stay

    California and Nevada consumers, if you would like to opt out of the sale of your personal information, please click here. California consumers, please note that if you choose to opt out of the sale of your personal information through cookies, tags, and pixels, that opt-out will only apply to the device and the browser you are using when you opt out. Due to current technology limitations, if you wish to opt out of the sale of your personal information through cookies, tags, and pixels on your other devices or other browsers, you will need to opt out again for each of your devices and browsers.

  • E-Check In
  • When you check in using e-check in, we collect the following categories of personal information about you, which are used for the following purposes:

    We collect the following categories of personal information…

    We collect this information in order to…

    • Payment card information
    • Receive payment for your reservation
    • Room selection and assignment
    • Fulfill your reservation
    • Arrival time
    • Fulfill your reservation
    • Personalize your experience
    • Обслужване на клиенти

    California and Nevada consumers, if you would like to opt out of the sale of your personal information, please click here. California consumers, please note that if you choose to opt out of the sale of your personal information through cookies, tags, and pixels, that opt-out will only apply to the device and the browser you are using when you opt out. Due to current technology limitations, if you wish to opt out of the sale of your personal information through cookies, tags, and pixels on your other devices or other browsers, you will need to opt out again for each of your devices and browsers.

  • Дигитален ключ
  • When you use Digital Key, we collect the following categories of personal information about you, which are used for the following purposes:

    We collect the following categories of personal information…

    We collect this information in order to…

    • Payment card information
    • Receive payment for your reservation
    • Room selection and assignment
    • Fulfill your reservation

     

    • Arrival time
    • Fulfill your reservation
    • Location information
    • Fulfill Digital Key sharing requests

    California and Nevada consumers, if you would like to opt out of the sale of your personal information, please click here. California consumers, please note that if you choose to opt out of the sale of your personal information through cookies, tags, and pixels, that opt-out will only apply to the device and the browser you are using when you opt out. Due to current technology limitations, if you wish to opt out of the sale of your personal information through cookies, tags, and pixels on your other devices or other browsers, you will need to opt out again for each of your devices and browsers.

  • Guest Assistance
  • When you contact Guest Assistance, we collect the following categories of personal information about you, which are used for the following purposes:

    We collect the following categories of personal information…

    We collect this information in order to…

    • Name
    • Verify your identity
    • Search our records for information about your past stays and membership in the Hilton Honors loyalty program
    • Provide service recovery
    • Адрес
    • Verify your identity
    • Телефонен номер
    • Verify your identity
    • Description of complaint or inquiry
    • Respond to your complaint
    • Perform analytics to improve business operations

    California and Nevada consumers, if you would like to opt out of the sale of your personal information, please click here. California consumers, please note that if you choose to opt out of the sale of your personal information through cookies, tags, and pixels, that opt-out will only apply to the device and the browser you are using when you opt out. Due to current technology limitations, if you wish to opt out of the sale of your personal information through cookies, tags, and pixels on your other devices or other browsers, you will need to opt out again for each of your devices and browsers.

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Analytics and Interest-Based Advertisements

We partner with certain third-party service providers to collect information to engage in analytics, auditing, research, and reporting.  These third parties may use server logs, web beacons, tags, pixels, and similar technologies, and they may set and access cookies on your computer or other device.

In particular, we use Yahoo Analytics to help us understand how our customers use our websites. You can read more about how Yahoo uses your Personal Information and opt out of the use of cookies in web browsers by Yahoo Analytics by clicking here. We also use FullStory. The FullStory analytics service uses heat mapping and records mouse movements, clicks, scrolls, and keystrokes during your use of our site. This information helps us identify and address technical issues and understand usage of our Services, which we use to improve the Services for you. You can opt-out of our use of FullStory here. We also partner with 24/7 which supports our chat platform. 24/7 uses tags on websites to determine and enable predictive chat and allow the chat agent to understand what page the guest is on so the agent can provide assistance.

We also partner with third parties to provide advertising services that are targeted based on your online activities across websites, mobile apps, and devices over time (commonly referred to as “interest-based advertising”). Our advertising partners may collect information about your activities on our Services on your current device and combine it with information about your activities on other websites, mobile apps, and devices. They may collect such information using server logs, cookies, web beacons, tags, pixels, mobile advertising IDs (such as Facebook cookies or Google's Advertising ID), cross-device linking, and similar technologies. For example, our advertising partners may use the fact that you visited our website to target advertising to you on other websites and mobile apps on your current device or on other devices you use. They may match your browsers or devices if you log into the same online service on multiple devices or if your devices share similar attributes that support an inference that they are used by the same person or household. This means that information about your activity on websites or apps on your current browser or device may be combined and used with information collected from your other browsers or devices. You can opt out of interest-based advertising in web browsers and mobile apps on your current browser or device by following the instructions below.

For more information about interest-based advertising and cross-device linking, please visit the Network Advertising Initiative (“NAI”) website and the Digital Advertising Alliance (“DAA”) website. We adhere to the DAA's interest-based advertising principles by providing you enhanced notice, transparency, and control of our digital marketing practices as stated at http://www.aboutads.info/principles/. You may opt out of interest-based advertising and cross-device linking in web browsers and mobile apps on your current browser or device by following the instructions below. 

  • Web Browser Opt-Out. To opt out in web browsers, please visit http://optout.aboutads.info/ and http://optout.networkadvertising.org.  To help preserve the choices that you make in the DAA's WebChoices page, you can install the DAA's “Protect My Choices” extension that is available at http://www.aboutads.info/PMC
  • Mobile Application Opt-Out.  To opt out in mobile apps, you can adjust the advertising preferences on your mobile device (for example, in iOS, visit Settings > Privacy > Advertising > Limit Ad Tracking, and in Android, visit Settings > Google > Ads > Opt out of interest-based ads).  You can also opt out for companies that participate in the Digital Advertising Alliance's AppChoices tool by downloading it here and following the instructions in the app.  For more information about opting out on mobile devices, please see here.

Please note that the opt-outs described above will apply only to the specific browser or device from which you opt out, and therefore you will need to opt out separately on all of your browsers and devices. If you delete or reset your cookies or mobile advertising identifiers, change browsers (including upgrading certain browsers), or use a different device, any opt-out cookie or tool may no longer work, and you will need to opt out again. We do not respond to Do Not Track signals at this time.

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Промяна и достъп до Вашите лични данни

If you are a Hilton Honors member, you may review and update the information you provided to us at the time of enrollment at any time by signing in to your Hilton Honors profile.

В рамките на приложимите закони Вие можете да помолите да Ви информираме за съхраняваните от нас Ваши лични данни и, когато това е подходящо, да оттеглите съгласието си за обработка на дадени данни и/или да поискате актуализация, коригиране и/или изтриване на Ваши лични данни, които поддържаме в нашата активна база данни. Ние ще направим всички необходими актуализации и промени в сроковете, определени от приложимото право съгласно изискванията на закона. Когато това е разрешено от закона, можем да начислим съответна такса, за да покрием разходите в отговор на искането. Such requests may be submitted by accessing the Data Subject Rights Requests Portal at datarights.hilton.com or in writing to DataProtectionOffice@hilton.com or Hilton Data Protection Officer, 7930 Jones Branch Drive, McLean, VA 22102, USA.

Освен това при определени обстоятелства въз основа на приложимото законодателство можете да поискате да престанем да споделяме Ваши лични данни с нашите бизнес партньори или Hilton да престане да използва Ваши лични данни, като се свържете с нас на имейла или пощенския адрес, посочени по-горе. We will honor those requests as required by applicable law.

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California Consumers' Rights

  • The Right to Know, The Right to Delete, and the Right to Opt-Out of the Sale of Personal Information
  • The California Consumer Privacy Act (“CCPA”) affords California consumers (1) the right to know what personal information we collect, use, disclose, and/or sell; (2) the right to request that we delete their personal information; and (3) the right to request that we no longer sell their personal information.

    If you would like information about the personal information that we collect, disclose, and/or sell about you, or if you would like to make a request for us to delete or to stop selling your personal information, please visit our website at datarights.hilton.com or click the “Personal Data Requests” link at the bottom of any Hilton website to submit your request. You also may call our toll-free telephone number: (800) 413-7470, email the Data Protection Office (“DPO”) at DataProtectionOffice@Hilton.com, send a letter to the Data Protection Office at 7930 Jones Branch Drive, McLean, Virginia, USA 22102, or complete a paper form available from the front desk at any of our hotels. In addition to these methods, California consumers may request that we no longer sell their personal information by clicking here.

    When the DPO receives your request, the DPO will first verify your identity. If you are a Hilton Honors member, the DPO will verify your identify by asking you to provide your name, Hilton Honors account number, and the email address and phone number associated with your Hilton Honors account. If you are not a Hilton Honors member, the DPO will verify your identity by asking you to provide your name, the confirmation number from one of your stays at a Hilton property, and the email address associated with that stay. Once the DPO has verified your identity, the DPO will promptly fulfill your request.

    If you would like, you may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent, please submit an order issued by a court, a document submitted by a barred attorney, or a formal certified document issued by an official governmental agency.

    If you would like to opt out of the sale of your personal information to behavioral advertising networks, you may do so by clicking on the banner that appears on any Hilton website when you access that site from an IP address that relates to California or by visiting our website at datarights.hilton.com or click the “Personal Data Requests” link at the bottom of any Hilton website to submit your request. Please note that when you opt out of cookies, tags, and pixels, that opt out only pertains to the device and the browser that you are using when you opt out. If you wish to opt out for other devices or browsers, you must opt out again when you are using those devices or browsers.

  • Direct Marketing Disclosure
  • California consumers also may request information about our disclosures of certain categories of personal information to third parties for their direct marketing purposes. Тези заявки може да ни бъдат изпратени на един от следните адреси: CA_Privacy@Hilton.com or DataProtectionOffice@Hilton.com, send a letter to the Data Protection Office at 7930 Jones Branch Drive, McLean, Virginia, USA 22102. В рамките на тридесет дни от получаването на такава заявка ние ще предоставим списък с категориите лични данни, разкрити на трети лица за техните цели за директен маркетинг по време на предшестващата календарна година, заедно с имената и адресите на тези трети лица. Тези заявки може да бъдат направени не повече от веднъж за една календарна година. Запазваме си правото да не отговаряме на заявки, изпратени до различни от указаните в този параграф адреси.

  • The Right to Non-Discrimination
  • The CCPA prohibits a business from treating a consumer differently because the consumer exercised a right conferred on him/her by the CCPA. We welcome you to exercise your rights under the CCPA, and we will not discriminate against you for doing so.

  • Removal of Content
  • Ако сте жител на Калифорния на възраст под 18 години и сте регистриран потребител на сайт, на който са публикувани тези правила, Раздел 22581 от Кодекса на бизнеса и професиите на Калифорния (California Business and Professions Code) Ви разрешава да изискате и да получите удовлетворение на искането за премахване на съдържание или информация, която сте публикували публично. За да отправите подобно искане, изпратете имейл с подробно описание на конкретното съдържание или информация на адрес: CA_Privacy@Hilton.com. Имайте предвид, че подобно искане не гарантира премахване на цялото или значителна част от съдържанието или информацията, която сте публикували публично, и че може да са налице обстоятелства, при които законът не изисква или не разрешава премахването дори ако е изискано.

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Nevada Consumers' Rights

  • The Right to Opt-Out of the Sale of Personal Information
  • If you are a Nevada resident, you may request that we stop selling certain categories of personal information that we collect. To submit a request please visit our website at datarights.hilton.com or click the “Personal Data Requests” link at the bottom of any Hilton website to submit your request. You also may call our toll-free telephone number: (800) 413-7470, email the Data Protection Office (“DPO”) at DataProtectionOffice@Hilton.com, send a letter to the Data Protection Office at 7930 Jones Branch Drive, McLean, Virginia, USA 22102, or complete a paper form available from the front desk at any of our hotels. When the DPO receives your request, the DPO will first verify your identity. If you are a Hilton Honors member, the DPO will verify your identify by asking you to provide your name, Hilton Honors account number, and the email address and phone number associated with your Hilton Honors account. If you are not a Hilton Honors member, the DPO will verify your identity by asking you to provide your name, the confirmation number from one of your stays at a Hilton property, and the email address associated with that stay. Once the DPO has verified your identity, the DPO will promptly fulfill your request.

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How We Protect Personal Information

We take reasonable measures to: (i) protect personal information from unauthorized access, disclosure, alteration, or destruction, and (ii) keep personal information accurate and up-to-date as appropriate.

Hilton employs a robust team of dedicated information security professionals who are responsible for managing Hilton's security program. This team is responsible for, among many other things, monitoring our systems for potential intrusions, responding to potential incidents, supporting property-level information security, regularly reviewing and updating the security controls Hilton uses to protect data, and providing training on Hilton's information security program.

Hilton maintains a payment card industry (“PCI”) compliance program and an Information Technology compliance program. This compliance program generates audit reports concerning the adequacy and effectiveness of Hilton's Technology internal controls, including a PCI Attestation of Compliance signed by an external PCI Qualified Security Assessor and a SSAE16/SOC1 report addressing the Technology general controls over systems that support certain accounting and financial reporting.

We require third parties with whom we share personal information to exercise reasonable efforts to maintain the confidentiality of personal information.

We will never ask you to send us confidential personal information or payment card information via email or text message.

In the event of a security incident, Hilton will notify regulators and/or consumers as required by applicable laws and regulations.

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Disclosure Pursuant to Legal Obligations or to Protect the Safety and Security of People and Property

Hilton will disclose personal information as required by law. Examples of such disclosures include when countries require Hilton to collect personal data about visitors to properties in that country, when a law enforcement agency serves a valid subpoena on Hilton, and when a civil litigant serves a lawful discovery request on Hilton. Hilton may elect to share personal information with law enforcement or others as necessary to protect the safety and security of people and property, to pursue available remedies or limit the damages that we may sustain, and to respond to an emergency.

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Marketing Communications - Choices

We want to make you aware of the fantastic products we offer! To do so, we may send you communications via email, text message, push notifications, in-app alerts, direct mail, and social media.

If you are a Hilton Honors member, you may change the communications you receive from us by logging on to your online account and managing your subscriptions; by writing to us (and including your email address) at Hilton Data Protection Officer, 7930 Jones Branch Drive, McLean, VA 22102, USA; or by emailing us at DataProtectionOffice@hilton.com.

If you prefer not to receive email marketing materials from us, you may opt-out at any time by using the unsubscribe function in any email you receive from us or by clicking this link: https://secure.hilton.com/en/hhonors/optout/unsubscribe.jhtml?listid=0, by writing to us (and including your email address) at Hilton Data Protection Officer, 7930 Jones Branch Drive, McLean, VA 22102, USA, or by emailing us at DataProtectionOffice@hilton.com. Opt-out requests can take up to ten business days to be effective.

За да се отпишете от текстовите съобщения, съобщете на рецепцията на хотела, че не желаете да получавате текстови съобщения от хотела, или отговорете със „СТОП“ на полученото съобщение.

Можете да управлявате изпращането на насочени известия до Вас от нашите мобилни приложения, като променяте настройките за уведомяване на Вашето мобилно устройство. If we engage in sending you in-app messages, we will allow control for those in our apps' settings.

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Предаване на лични данни в чужбина

Като глобална компания, ние се стремим да Ви предоставяме еднакво ниво на обслужване, което сте свикнали да очаквате в Hilton, независимо дали сте в Сан Франциско, Лондон, или Токио. За да предоставяме тази услуга, Вие потвърждавате, че можем да споделяме Вашите лични данни с членове на портфолиото с търговски марки на Hilton, нашите доставчици на услуги и други трети лица, чието местоположение може да е в държави извън Вашата. Когато сте отседнали в обект на Hilton извън Съединените щати, администраторът на данни за този обект прехвърля личната информация, свързана с Вашата резервация, на Hilton в Съединените щати съгласно споразумения за прехвърляне на данни, когато това се изисква от приложимите закони или подзаконови актове. Администраторът на данни може също така да поддържа местно копие на Вашата лична информация, когато това се изисква от приложимите закони или подзаконови актове. Въпреки че законите за защита на личните данни в други държави може да се различават от законите във Вашата държава, ще предприемем подходящи мерки, за да гарантираме обработване на Вашите лични данни, както е описано в настоящата Декларация и в съответствие със закона.

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Data Retention Periods

We retain personal information about you necessary to fulfill the purpose for which that information was collected or as required or permitted by law. When we destroy your personal information, we do so in a way that prevents that information from being restored or reconstructed.

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Changes to this Statement

Можем да променяме спорадично тази Декларация. When we make material changes to this Statement we will post a link to the revised Statement on the homepage of our site. You can tell when this Statement was last updated by looking at the date at the top of the Statement. Всички промени в нашата Декларация ще влязат в сила при публикуването на променената Декларация на сайта. С използването на сайта и/или който и да е от нашите продукти и услуги и/или приемането на актуализираната Декларация след такива промени Вие приемате действащата към момента променена Декларация.

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Contact Information for Questions or Concerns

If you have any questions or concerns, please contact us by sending an email to DataProtectionOffice@hilton.com, by sending a letter to Hilton Data Protection Officer, 7930 Jones Branch Drive, McLean, VA 22102, or by calling our toll-free number: (800) 413-7470.

This Statement was most recently updated on August 12, 2020.

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ПРИЛОЖЕНИЕ А
ADDITIONAL PROVISIONS APPLICABLE TO PROCESSING OF PERSONAL
INFORMATION OF EEA RESIDENTS


За физически лица, които пребивават в ЕИП, това приложение описва допълнителна информация, която Hilton се задължава да Ви предостави, както и някои права, които имате във връзка с обработката на личната Ви информация, съгласно приложимите местни закони. Това Приложение ще контролира дотолкова, доколкото не противоречи на която и да е разпоредба в основния текст на тази Декларация.

Администратор: for more information on the Hilton entities that process your personal information, please click here.

Служител по защита на данните: Hilton's Data Protection Officer may be contacted by email at DataProtectionOffice@Hilton.com, or at the following address:

На вниманието на: Data Protection Officer 7930 Jones Branch Drive McLean, VA 22102 USA

Purposes and Legal Basis for Processing: Hilton processes your personal information for the purposes set forth in Sections 4 (Use of Personal Information Collected About You) and 5 (Personal Information We Share) of the main body of this Statement.

The legal bases for Hilton's processing activities include processing such information as necessary to comply with our contractual obligations, compliance with our legal obligations, protecting the safety of our employees, guests and others, for our legitimate business interests, and pursuant to your consent.

Специфичното правно основание за обработката на Вашата лична информация се основава на целта, за която тази информация е предоставена или събрана:

Участие в Hilton Honors: We process the personal information obtained in connection with your participation in the Hilton Honors program on the basis of our contractual relationship with you and in furtherance of our business interests, including to personalize your use of our services and applications, to communicate news and promotional items, and to deliver personalized advertising and content.

Проучвания: Completion of surveys is voluntary – we process the information obtained from surveys on the basis of your consent and in furtherance of our business interests, including marketing, service improvements, and analytics.

Събиране на информация в обекта: Когато правите резервация и когато престоявате в някой от нашите хотелски имоти, ние обработваме Вашето име, адрес, информация за контакт, както и подробности за престоя Ви (ден и час на пристигане и заминаване, информация за превозното средство и информация за пътувания или престой) въз основа на нашите договорни отношения с Вас. Ние също така обработваме такива данни за нашите бизнес интереси, включително за маркетинг, подобряване на услугите, администриране на нашата e-Folio програма и анализ и персонализация на услугите, както е описано в Раздел 4 oт нашата Глобална декларация за поверителност (по-горе).

Събираме допълнителна лична информация по време на регистрацията/настаняването в нашите имоти (като национален идентификационен номер или паспортна информация), ако това е необходимо, за да спазим нашите правни задължения.

Може също така да използваме вътрешна система за видео наблюдение и други мерки за сигурност в нашите обекти, които може да заснемат или запишат снимки на гости и посетители на обществени места, както и свързана с местоположението Ви информация по време на престоя в нашите обекти (чрез карти за достъп и други технологии).

Ние обработваме лична информация във връзка с услуги, свързани с имота (като консиерж услуги, здравни клубове, минерални извори, дейности, услуги за гледане на деца, наемане на оборудване и функционалността на цифровия ключ), за да Ви предоставим услугите и за нашите бизнес интереси, включително за маркетинг, подобрения на услугите, администриране на нашата e-Folio програма и анализ и персонализация на услугата, както е описано в Раздел 4 oт нашата Глобална декларация за поверителност (по-горе).

Профили за мероприятия: We process the personal information obtained in connection with your event on the basis of our contractual relationship with you and for our business interests, including for marketing, service improvements, and analytics and service personalization, as described in Section 4 of our Global Privacy Statement (above).

Социални мрежи: Participation in Hilton-sponsored social media activities and offerings is voluntary - we process information obtained from social media participation on the basis of your consent and in furtherance of our related business interests, including for marketing, service improvements, and analytics and service personalization, as described in Section 4 of our Global Privacy Statement (above).

Промоции и лотарии: Участието в лотарии, състезания и други промоционални предложения е доброволно - ние обработваме информацията, получена от такова участие, въз основа на Вашето съгласие и, както е необходимо, за да администрираме предложението. Също така използваме определени данни за нашите бизнес цели, включително за маркетинг, подобрения на услугите, администриране на нашата e-Folio програма и анализ и персонализация на услугите, както е описано в Раздел 4 от нашата Глобална декларация за поверителност (по-горе).

Директен маркетинг: Ние използваме Вашата лична информация, за да Ви изпращаме маркетингови съобщения въз основа на Вашето съгласие. You may withdraw your consent for direct marketing communications at any time by contacting us at customer_privacy@Hilton.com or by following the unsubscribe instructions in the marketing message, or by logging in to your Hilton Honors account and updating your communication preferences.

Възможности за франчайз и собственост: Ние обработваме тази информация въз основа на нашите договорни отношения с Вас и за свързаните с нея бизнес интереси, включително поддържане и популяризиране на марката Hilton и улесняване на директната комуникация между имоти в рамките на Hilton Portfolio of Brands.

Доставчици на WMBE (Женска/Малцинствена търговска фирма): Participation in Hilton's Supplier Diversity Program is voluntary – we process this information based on your consent and for our related business interests, including maintaining and enhancing our diversity program.

Задържане: Запазваме лична информация за Вас за времето, необходимо за постигане на целта, за която е събрана такава информация, обикновено за срока на договорните отношения и за всеки следващ период, както е законово изисквано или разрешено от приложимото законодателство. Нашите политики за задържане отразяват приложимите давностни срокове и законови изисквания.

Data Subject Rights: Жителите на ЕИП имат следните права:

Заявки за достъп, коригиране и изтриване: Имате право:

  • ask us to confirm whether we are processing your personal information receive information on how your data is processed
    да получите копие от личната Ви информация
  • да поискате да актуализираме или коригираме Вашата лична информация
  • да поискате да изтрием лична информация при определени обстоятелства
Право на несъгласие за обработка: Имате право да поискате от Hilton да прекрати обработката на Вашата лична информация:
  • for marketing activities, including profiling for statistical purposes
  • когато такава обработка се основава на нашите законни бизнес интереси, освен ако не сме в състояние да докажем непреодолима легитимна основа за такава обработка или трябва да обработим личната Ви информация за установяване, упражняване или защита на правен иск

Право на ограничаване на обработката: Имате право да поискате от Hilton да ограничи обработката на Вашата лична информация:

  • while Hilton is evaluating or in the process of responding to a request by you to update or correct your personal information where such processing is unlawful and you do not want Hilton to delete your data
  • когато Hilton вече не изисква такива данни, но искате да запазим данните за установяване, упражняване или защита на правен иск
  • когато сте изпратили възражение срещу обработка въз основа на нашите законни бизнес интереси, докато не реагираме на подобна молба
  • Когато ограничаваме обработката на личните Ви данни в съответствие с Вашето искане, ние ще Ви уведомим, преди да извършите повторно извършване на такава обработка.

Искания за преносимост на данни: Имате право да поискате да предоставим на Вас или на трета страна, която определите, някои от личните Ви данни в често използван, машинно четим формат. Имайте предвид обаче, че правата за преносимост на данни се отнасят само за лична информация, която сме получили директно от Вас и само когато обработката ни се основава на съгласие или изпълнението на договор.

Подаване на заявки: your requests may be submitted by accessing the Data Subject Rights Request Portal or in writing to DataProtectionOffice@hilton.com, or the Hilton Data Protection Officer, 7930 Jones Branch Drive, McLean, VA 22102, USA. Можете също да актуализирате личните си данни, както е посочено в Раздел 12 (Промяна и достъп до Вашата лична информация) в главното съдържание на тази Глобална декларация за поверителност.

Ние ще отговорим на всички такива искания в рамките на 30 дни от получаването на искането, освен ако не съществуват смекчаващи обстоятелства, при които можем да предприемем действия в рамките на 60 дни, за да отговорим. Ще Ви информираме, ако очакваме отговорът ни да отнеме повече от 30 дена. Имайте предвид, обаче, че определена лична информация може да бъде освободена от такива права съгласно приложимите закони за защита на данните. In addition, we will not respond to any request unless we are able to appropriately verify the requester's identity. Можем да Ви поискаме разумна такса за последващи копия на данните, които поискате.

If you have concerns about our data practices or the exercise of your rights, you may either contact Hilton at DataProtectionOffice@Hilton.com or the supervisory authority in the Member State of your residence.

Право на отказ от съгласие: Имате право да оттеглите Вашето съгласие за всяка обработка, която извършваме единствено въз основа на Вашето съгласие (като например изпращане на материали за директен маркетинг на Вашия личен имейл акаунт). You may withdraw your consent to marketing activities by following the instructions on any marketing emails, or contacting customer_privacy@hilton.com. For any other activities for which you have previously consented, you may contact DataProtectionOffice@hilton.com to withdraw such consent.

Segmentation (also referred to as profiling) and Automated Decision Making: Използваме лична информация за разделяне на голяма група от потребители на подгрупи от потребители (познати като „сегменти“) въз основа на някакъв вид общи характеристики, като географско местоположение, поведение или демографски данни.

С Ваше съгласие вземаме автоматизирани решения, т.е. без човешка намеса, като използваме сегментиране и/или специфична лична информация, за да ви предложим определени предимства въз основа на Вашите характеристики (като намалени цени на стаите или други специални оферти въз основа на Вашето географско местоположение, поведение или демографски данни. Например, ако пътувате често през седмицата до хотели във Франция, може да Ви изпратим специални оферти за хотелите Hilton във Франция.

Международно прехвърляне на данни: Можем да прехвърлим личната информация, която събираме за Вас, в съответствие с целите, описани в тази декларация, в държави, които според Европейската комисия не осигуряват адекватна защита. По-специално, прехвърляме личната Ви информация в Съединените щати.

Използваме подходящи предпазни мерки за прехвърлянето на лична информация между нашите филиали в различни юрисдикции и при необходимост сме въвели стандартни договорни клаузи от Европейския съюз към администратор или други подобни предпазни мерки за такива цели. За да получите копие от тези клаузи или допълнителна информация за трансферите, можете да изпратите заявката си до privacy@hilton.com.

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