Get together with HiltonLink

Simple to use. Simple to share. Simply perfect events.

Start now

Need to book an event?

Put your guests in control
with our easy-to-use tools.

• Create event pages
  quickly
• Customize with logo, images
  and content
• Reserve rooms with
  group rates
• Check-In and choose your
  room online

Multilingual guests?

Our direct link option is available in 23 languages.

Please contact the hotel that is hosting your block of rooms to request.

Let's get going

Build your page now, or contact the hotel to create it for you.

Create your page

How can we help?

Check below for frequently asked questions.

General Questions

• What exactly is HiltonLink?

  For groups that want a hassle-free way to coordinate accommodation, HiltonLink gives guests control of their own arrangements, enabling them to book online, day or night, using the special rate secured with the hotel. Create a custom web page or request an exclusive booking link in 23 languages.

• How much does it cost? Are there any additional fees?

  If you have booked a group or event with one of our hotels, this is a complimentary service provided to you. There are no additional fees.

• I don't need a custom web page but would still like my group to be able to book online. How do I do that?

  The hotel can provide an exclusive booking link, pre-populated with your special group rate, which you can share with your guests to book online. Please contact the hotel to request this.

• My group would prefer to book in their local language — is that an option?

  Yes, we can provide an exclusive booking link in 23 languages. Please contact the hotel to request this.

• How quick of a turnaround can I expect?

  All HiltonLink custom web page requests are published in just one business day (following an overnight refresh). For an exclusive booking link only, please contact the hotel to request this.

• My group is coming in to the same hotel on multiple dates. Can these dates be reflected on the web page?

  Yes, you can have multiple dates listed on one web page in most cases. At this time you cannot do this online, please have your hotel contact start the process with the Hotel Content Team.

• Can I create a web page for my event that is booked at multiple hotels?

  Yes. Currently we only allow one hotel location per page when creating online. If your group event includes more than one hotel location, you can:

  1) Begin creating your HiltonLink Web Page using the information from any one of your hosting hotels. At the end of the process is an "Additional Comments" section where you can provide the information for the second hotel (Property Code, Group Code and Dates). We will then add that hotel to your HiltonLink Web Page so guests can view available rooms at all hotels being used for your event.

  -or-

  2) If you have already set up a HiltonLink Web Page and you wish to add an additional hotel you can send us an email with the Hotel Property Codes, Group Codes and Dates for the hotels where your group event is being held. We will then add the additional hotel(s) to your existing web page.

• Do I have to create this web page online myself?

  No, you do not have to create this page online. Call your hotel and provide them with the information needed and they will create the page for you then send you the web address when it is ready.

• Do my guests have to use this web page to book rooms?

  No, your guests may also
  1) Call the hotel directly
  2) Call the 1-800 number for toll free reservations or use the online reservations module.

• How do I make my guests aware of my group web page?

  Simply copy and paste the URL we send you into a new email and send to your guests. You may also post the link on another web site with information about your group or event.

• Can I track the guests who have booked via my web page?

  Yes, using your group and hotel property code, you can set up your group event in Guest List Manager to monitor bookings and cancellations.

• Can I make a separate web page for this same group event?

  No, we currently only allow one web page per group event.

• How long will my web page be available online?

  Your web page will be taken offline on the Check-out day of your group. This date may be changed by calling the hotel.

• Is it possible for me to have my own domain name for this site?

  No, we will be providing a specific URL for your web page. However, we can provide a customer-friendly URL that will be easy to remember and share.

• Do I have to know any HTML coding to create my web page?

  No, we create the page for you based on the group event information you give us.

Support Questions

• I'm not sure how to get started — who can help?

  For any initial questions, please contact your hotel. They will be able to help or direct you to the right place.

• Why can I not see the web page I have created?

  Once you have submitted your web page for approval, it will be published to the web immediately after our team approves the content of the web page. You will receive an email with your web address once it has been approved and published.

  When you submit your web page for approval, you should receive a Confirmation email noting the specific period of time it may take us to review and publish your web page. If that time period has passed, and you have not received your web address, please email inquiring about the status of your order.

• I need to make changes to my web page, how can I do that?

  After submitting your web page, you cannot edit the web page online. Please email your changes and be sure to reference your group name, hotel and dates within the email to help us provide a faster turnaround to your changes.

Image Questions

• What if I do not have any images or photos to upload to my site?

  Images are optional and the template is designed to look and function the same if you do or do not provide photos or images.

• Is there a size limitation to my photos I can upload to my page?

  Yes, each photo that you upload must be no more than 300 pixels X 300 pixels and no larger than 30k. For PC users, you can right click on the image file, go to Properties, and view the file size.

Still need answers? Email us or contact your hotel directly.