Hilton Digital Key

Because you already have the key to a great stay

Get the app

Conveniently access everything you need for your stay. Reserve rooms, check in, view and edit stay details, and download your Digital Key to head straight to your room on arrival.

download on the app store android app on google play

Check In & Choose

Quickly confirm your stay and pick your own room with the swipe of a finger.

Take the Keys

Put yourself in control. Have a Digital Key sent to your phone for ease and convenience.

Let Yourself In

Use your phone to open your door at over 700 hotels, with many more to come. With Digital Key, there's one less thing standing between you and your stay.

Frequently Asked Questions

01What can I do with my Digital Key?

Your Digital Key opens any door you'd normally access with a regular key. This could include your room, elevators, side doors, the fitness center and even the parking garage. Open the app, and when you're within a few feet of a door, simply push the button to unlock. Of course, to use the Digital Key, you have to request access by opting in through the Hilton Honors app first.
02When do I get my Digital Key?

Once your room is ready on the day of your arrival, you'll receive a push notification to your smartphone that the key has been delivered. It will then be available in your Hilton Honors app until you check out. Just make sure you've already used our digital check-in.
03Can I still use a standard key?

Of course! You're welcome to stop by the front desk at any time to pick up a regular plastic key to use with (or instead of) your Digital Key.

04How does it actually work?

When you're within range of an equipped lock, a Bluetooth signal is sent between it and your smartphone. They communicate, and the door unlocks with the tap of a button. It's super secure, too.
05What if there are multiple guests per room?

Our technology is new, so bear with us. Right now, we can only have one Digital Key per room. If you have guests staying with you, they can access the room with a standard key.
06Where will I find my Hilton Honors benefits?

Tap the "Hotel Guide" button on the stay card of your Hilton Honors app to find this and other hotel-specific information.
07What if my smartphone is lost or stolen?

If your smartphone is missing, let the front desk know so they can take steps to ensure your Digital Key cannot be used. Your room number is hidden after you've accessed it for the first time, so if someone else finds your smartphone, they won't be able to identify the room number associated with your key. That said, we always recommend that our guests password-protect their smartphones using their device's native security features.
08What if I need to arrive early?

Your Digital Key will arrive when your room is ready. If you need to arrive sooner, we'll do our best to accommodate you. Contact the front desk and they'll assist you further.
09What if I decide to stay longer?

Great! We're happy to have you. Just let us know you're extending your stay and we'll send you an updated Digital Key for the additional days.
10Who is eligible to use Digital Key?

You must have iPhone 4S or later that is running iOS8 or later or Android 4.3 or later (Bluetooth Low Energy enabled phones only), have the ability to connect to the Internet and have the most recent version of the Hilton Honors app downloaded.
11Can I use Digital Key on an iPad?

Yes, but the device you use to check-in is the device you will use as your room key. So if you check-in on your iPad, you will need to use your iPad as your room key. If you would prefer to use your smart phone as your room key, be sure to use that device to check-in.
12Having trouble?

If you're having trouble using your Digital Key, please call 1-800-4HONORS for assistance. We're really sorry for the inconvenience.

See all FAQs

Let yourself in with DIGITAL KEY

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Frequently Asked Questions