Special Alert form for informing guests of something at that may negatively affect their stay.
If you have any questions about which form to use please email:Content.Gateway@hilton.com
Back to top
6. How do I select more than one item from a drop-down list on a Global Content Gateway form? Please hold down the Ctrl button on your keyboard while selecting multiple items with your mouse.
Back to top
7. How do I send images through the Global Content Gateway? If an image has been previously submitted, it will be stored in MediaBin, so we will only need its MediaBin reference to load onto the sites. If however, you have a new image to submit, please use the upload feature at the bottom of the Image Management form that allows you to attach and submit multiple images.
Back to top
8. How do I add PDFs to my property pages? To add a PDF to your property website, please attach a PDF to the corresponding content form in the Global Content Gateway, telling us what you’d like to name the PDF and where you’d like it to feature. For example, to add a PDF to a restaurant page, please attach a PDF on the Dining Overview form.
Back to top
9. How do I extend the expiry date on an alert message? To extend the expiry date on an alert message, please choose a Special Alert form, using the Revise or Remove section, specifying the alert name, expiry date, and what you would like to change.
Back to top
10. How long does it take for our updates go live on the brand websites? It takes a minimum of 24-hours for updates to go live on the brand websites, after we have entered the data in our Content Management Systems. Some areas of content update quicker than others. For translations to German and Japanese, updates take around 2 weeks, whereas Spanish and French up to 2 months.
Back to top
11. I’ve found an error on one of my sites, how do I change this? Please complete the relevant form in the Global Content Gateway, giving us the URL of the page on which the error was found, and details of what should be corrected.
Back to top
12. How long does it take for my content to be published on a third party site e.g. Travelocity?All third parties have their own update schedules and although we may have sent them the updates within 24-hours, it can take some sites up to 2 months before you will see the changes go live. On average it takes between 1 and 6 weeks for updates to show live on the third party sites.
Back to top
13. How do I update the information that HRCC agents see about my hotel? Please select the 'Horizon' option on any of the Content forms and your information will be copied onto the HRCC system.
Back to top
14. How do I get a POG for my client? Please see here for all FAQs on creating Personalized Online Groups.
Back to top
15. I’ve created a Self-Service POG but my client wants their own logo, how do I add this? At the moment it is only possible for you or your client to add two square images/logos to a POG. If this is not suitable for your client’s needs you will have to request a revision to your POG using the revision form and the team in Glasgow will action.
Back to top
16. How do I create a Special Offer? Please use the Special Offer form found under 'Marketing' in the Property Forms section of your brand’s Global Content Gateway homepage. This form details all the information we require to create an offer for you.
Back to top
17. Can I create an offer without an SRP code? Yes it is possible to create an offer for a Restaurant, Spa etc that does not include accommodation, so does not need an SRP code. You would request this in the same way as a standard offer. As the SRP is a mandatory field in this form please enter 'No SRP' in the box.
Back to top
18. How do I request a short/friendly URL (i.e. hilton.com/parisoffer)? If you need to request a short URL with an offer or Landing Page, there is an option on the relevant form to allow us to request/create these for you. Outside of these areas, please contact Jenna.Brands@hilton.com direct to have any other short URLs created. Please note this can take up to 4 weeks.
Back to top
19. How can I update my OnQPiM information? (International Properties only) If you have Read Only access to OnQPiM you can pull your own PiM Audit in Excel format or you can request that we pull one for you. When you have the Excel sheet, please highlight your updates in red font and attach the sheet to a PiM Audit form found in the PiM section of 'Any Other Info' on the Global Content Gateway homepage.
Back to top
20. What sites and channels does my OnQPiM information feed? OnQPiM information feeds the Hilton Worldwide brand websites as well as Horizon for HRCC and many of our third party sites directly from PiM or via GDS.
Back to top
21. Can I include links to external sites? We will only add links to external sites if those sites do not sell other hotel company's accommodation (i.e. many airport sites). The external sites also have to be suitable to link to from a Hilton Worldwide site (no gambling etc).
Back to top