Hilton's Price Match Guarantee
We do our best to always offer you the lowest price, but if you find a lower qualified price* on another site, we will be happy to match it AND give you 25% off that stay.
Here's how it works
If you find a lower qualified price* for the same accommodation and terms at any point before your reservation is made, or up to 24 hours after making your reservation, through one of the official Hilton booking channels**, we will honor the lower price AND take an additional 25% off the room rate for each night of your stay.
When multiple prices for the same accommodations are available through the official Hilton booking channel, you must have booked the lowest rate to be eligible for the Price Match Guarantee.
Haven't completed a booking yet or forgot your confirmation number for your Hilton reservation?
Call 1-800-HILTONS (International: 00 800 888 44 888) and ask for Reservations.
- Any official Hilton website
- Any official Hilton call center
- The Hilton Honors App
- Directly at a Hilton hotel
- Directly through an Accredited Travel Agent*
*See "The Fine Print" for more information.
A "LOWER QUALIFIED PRICE" MUST FULFILL EACH OF THE FOLLOWING:
- A lower price you find on a booking channel that is NOT one of the official Hilton booking channels.**
- Must be for the same accommodations and terms as your current booking through one of the official Hilton booking channels.**
- Price must be without restriction, meaning that it is viewable and bookable by anyone.
THESE ARE THE TYPES OF PRICES THAT DO NOT MEET THE CRITERIA OF A "LOWER QUALIFIED PRICE":
- Price is reflective of different accommodations or terms, such as:
Different room type
You booked a queen room and this price is for a king room
You booked Waldorf Astoria Beverly Hills and this price is for The Beverly Hilton
Room with a different view
You booked a room with a full ocean view and this price is for a partial ocean view
Includes different amenities
You booked a room with a $25 on-property credit and this price is for a room plus free breakfast and premium wi-fi
Check In/Check Out dates are different
You booked a room checking in on 8/25/18 and checking out on 8/31/18, but this price is for a room checking in on 8/26/18 and checking out on 8/31/18
Number of guests is different
You booked a room for 2 adults and 2 children, but this price is for a room for 2 adults only
You booked a fully refundable room but this price is for a room with a 100% credit card deposit required upfront
- Price has limitations or restrictions on how it is displayed or booked:
Prices on websites that do NOT disclose the brand or hotel until the reservation is completed
When a site has you search and book a room without knowing the brand or hotel and only after you have booked does the site disclose the hotel name and brand
Bookings that don't provide an immediate confirmation upon submitting the reservation request
A site provides you a notice telling you that they have received your request to book, but the booking confirmation number will be provided at some point in the future
Prices that require a special membership or affiliation to book
Such as member-only prices, corporate negotiated business travel prices, Hilton Team Member prices
Prices that require a login, credit card number or code to view
Any site that requires a login or credit card number prior to viewing or booking the prices
Prices that are not bookable
An advertisement that doesn't have a direct link to booking
Prices that are reflective of unauthorized reselling of a confirmed reservation
Unauthorized reselling means reselling an existing booking that was already made in someone else's name
How you submit your claim is up to you!
- The name on the claim form must match the name on the reservation for each room.
- Only one claim may be submitted for each reservation.
- You will receive an e-mail confirmation or phone call within 24 hours after Hilton's receipt of your claim.
(Required for claims without a reservation confirmation number and for claims made the day before arrival or the day of arrival):
YOU MAY CONTACT ANY OF OUR CONTACT CENTER AGENTS TO SUBMIT THE CLAIM OVER THE PHONE.
If you are calling from the U.S., Canada, Puerto Rico or the U.S. Virgin Islands, call 1-800-445-8667.
- When submitting an online claim form, we will try to independently validate your claim within 24 hours after you submit a claim with all required details.
- When making a claim over the phone, we will try to independently validate your claim immediately.
- The same accommodations must be available for booking at a qualifying lower price in the currency of the hotel when we validate your claim.
- Price comparisons will be made net of taxes, gratuities, service charges, early departure fees, or other fees and incidental charges, and will exclude changes in currency exchange rates.
- For stays longer than one night, the Price Match Guarantee will be evaluated based on the total room price for the entire stay.
- Hilton may deny claims if the percentage difference between the price booked through the official Hilton booking channel and the qualifying lower price is 1% or less.
- Hilton may deny claims if it believes that the Price Match Guarantee is being intentionally abused or manipulated to circumvent its intent.
If we verify the availability and eligibility of the qualifying lower price, we will match the qualifying lower price PLUS give you 25% off the room price for the entire booking.
- A few things to note…
- In that case, Hilton will adjust the rate on the reservation to the qualifying lowest price that Hilton is able to verify, which may be different than the price that was submitted on the claim form.
- The room price change is not effective until you receive an email confirmation from Hilton reflecting the new room price.
- The guest who makes any reservation will be responsible for all costs, expenses and fees associated with such reservation (like cancellation fees), regardless of whether a Price Match Guarantee claim is denied.
- A claim may be invalidated if you make any changes to the reservation after the claim is submitted and approved.
Void where prohibited by law. All Hampton by Hilton™ hotels in the People's Republic of China are currently excluded from the Price Match Guarantee. Hilton may modify or discontinue the Price Match Guarantee or these terms and conditions at any time in our sole discretion, with or without notice.
"Accredited Travel Agents" are travel professionals accredited by a bona fide travel organization or association, to the extent they are booking rates carrying Honors benefits through a Hilton channel or through Amadeus, Apollo/Galileo, Worldspan or Sabre. "Accredited Travel Agents" does not include online travel agencies. Bona fide travel organizations and associations are IATA (the International Air Transport Association), TIDS, ARC, TSI, CLIA, ERSP, SATO and TRUE.
These terms apply to claims submitted on or after 9/28/2018.