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Global personvernerklæring for Hilton Worldwide Holdings Inc.

Sist oppdatert: August 12, 2020

Notice relating to the COVID-19 pandemic

For the purposes of (1) protecting the health and safety of you and team members at Hilton properties, and (2) complying with legal requirements, some Hilton properties may take your temperature when you arrive at the property and/or during your stay. If a property is conducting temperature checks of guests, the property will make available to you a privacy notice about the temperature checks. The notice will include details such as what personal information is being collected, the legal basis for the collection of such information, the purpose for which the information will be used, and how long the information will be retained. For more information on Hilton’s commitment to you during the COVID-19 pandemic, please click here.

Introduction

Hilton's mission is to be the most hospitable company in the world. We're passionate about delivering exceptional guest experiences, and we look forward to welcoming you to our hotels so we can share the light and warmth of hospitality with you.

We pledge to deliver the highest level of customer service, which includes respecting your privacy and protecting your personal information. In this privacy statement ("Statement"), we provide you with details about how we collect, use, and disclose your personal information.

This Statement applies to Hilton Worldwide Holdings Inc., its subsidiaries , and all of the hotels within the Hilton Portfolio of Brands (collectively, "Hilton," "we," or "us"). Our Portfolio of Brands includes Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia Hilton, Hilton Hotels & Resorts, Curio A Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Motto by Hilton, Hampton by Hilton, tru by Hilton, Homewood Suites by Hilton, and Home2 Suites by Hilton.

Ved å bruke våre produkter eller tjenester og/eller ved å godkjenne denne erklæringen, for eksempel i sammenheng med registrering for våre produkter eller tjenester, forstår og godkjenner du innsamlingen og bruken av personopplysninger som beskrevet i denne erklæringen.

Merk at denne erklæringen ikke gjelder for vår behandling av personlig informasjon på vegne av og underlagt instruksjoner fra tredjeparter, så som flyselskaper, bilutleiefirmaer og andre serviceleverandører, selskaper som organiserer eller tilbyr pakketurer, markedsføringspartnere eller bedriftskunder.

1 Hilton Domestic Operating Company Inc. is the Hilton entity that is the data controller for all guest data and operates, among other things, Hilton’s marketing activities. Hilton Reservations Worldwide, L.L.C., som er et datterselskap under Hilton Domestic Operating Company Inc., behandler data du oppgir når du legger inn en bestilling på en Hilton-eiendom og er datakontrollør for denne informasjonen. Hilton Honors Worldwide LLC, som er et datterselskap under Hilton Domestic Operating Company Inc., driver lojalitetsprogrammet Hilton Honors og er datakontrollør for dette programmet. Hilton Domestic Operating Company Inc. er et datterselskap under Hilton Worldwide Holdings Inc.

Hiltons merkeportefølje inkluderer drevne hoteller og franchisehoteller. Du finner en liste over enheter som styrer drevne hoteller i EØS, Storbritannia, Sveits og Asia-/Stillehavsregionen her. I tillegg til Hilton Domestic Operating Company Inc., er disse enhetene også datakontrollører for gjestedata. Franchisehoteller drives av enheter som er separate fra Hilton. Hvis du vil finne ut hvilken enhet som driver et franchisehotell, kan du kontakte hotellet det gjelder. I tillegg til Hilton Domestic Operating Company Inc., er disse enhetene også datakontrollører for gjestedata.
HGV driver timeshare- og brøkbaserte ferieanlegg. HGV er en tredjepartspartner hvis personvernerklæring er tilgjengelig på https://www.hiltongrandvacations.com/en/privacy-policy.html.

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Collection of Personal Information - Generally

The chart below summarizes the categories of personal information we have collected in the past 12 months, the sources for those categories of personal information, the business or commercial purposes for which the information was collected, the categories of third parties with whom the information may have been shared, as permitted by law, and whether the information was sold to a third party for a business or commercial purpose within the past 12 months.

We have collected the following categories of personal information in the past 12 months:

We have obtained this personal information from the following sources:

We collected this personal information for the following business or commercial purposes:

We have shared this personal information with the following categories of third parties:

This information was sold to a third party within the past 12 months

  • Name
  • Directly from consumers themselves
  • From third party partners such as credit card providers
  • From demographics companies
  • Fulfill guest reservations
  • Send guests communications relating to their reservations
  • Administer membership and activity in the Hilton Honors loyalty program
  • Provide customer service and support
  • Verify identity
  • Send marketing communications via email, direct mail, and social media
  • Perform analytics in order to provide guests with personalized offers and content
  • Perform analytics to improve business operations
  • Determine guests' eligibility for special or promotional rates
  • Process payments
  • Process transactions with partners
  • Administer contests and sweepstakes
  • Share that data with Hilton Grand Vacations, Hilton's third-party partner, and Journera, a platform for creating seamless travel experiences
  • Detect and prevent fraud
  • Service providers who perform tasks on behalf of Hilton
  • Hilton Grand Vacations, Hilton's third-party partner
  • Journera, a platform for creating seamless travel experiences
  • Payment card providers
  • Employers pursuant to corporate agreements
  • Entities that have arranged a special rate plan with Hilton
  • Government agencies pursuant to legal requirements in some countries

Ja

  • Contact information (mailing address, email address, phone number)
  • Directly from consumers themselves
  • From third party partners such as credit card providers
  • From demographics companies
  • Fulfill guest reservations
  • Send guests communications relating to their reservations
  • Administer membership and activity in the Hilton Honors loyalty program
  • Provide customer service and support
  • Verify identity
  • Send marketing communications via email, direct mail, and social media
  • Perform analytics in order to provide guests with personalized offers and content
  • Perform analytics to improve business operations
  • Determine guests' eligibility for special or promotional rates
  • Process payments
  • Process transactions with partners
  • Administer contests and sweepstakes
  • Share that data with Hilton Grand Vacations, Hilton's third-party partner, and Journera, a platform for creating seamless travel experiences
  • Detect and prevent fraud
  • Service providers who perform tasks on behalf of Hilton
  • Hilton Grand Vacations
  • Journera
  • Employers pursuant to corporate agreements and as permitted by law

 

Ja

  • Nationality
  • Directly from consumers themselves
  • Comply with applicable laws that require us to collect this information in some jurisdictions
  • Government agencies pursuant to legal requirements in some countries

Nei

  • Date of birth
  • Directly from consumers themselves
  • Comply with applicable laws that require us to collect this information in some jurisdictions
  • Government agencies pursuant to legal requirements in some countries

Nei

  • Gender
  • Directly from consumers themselves
  • Comply with applicable laws that require us to collect this information in some jurisdictions
  • Government agencies pursuant to legal requirements in some countries

Nei

  • Payment card information
  • Directly from consumers themselves

 

  • Process payments
  • Detect and prevent fraud
  • Payment processors

Nei

  • Hilton Honors-nummer
  • Directly from Hilton Honors members themselves
  • Fulfill guest reservations
  • Send guests communications relating to their reservations
  • Administer membership and activity in the Hilton Honors loyalty program
  • Provide customer service and support
  • Verify account
  • Send marketing communications via email, direct mail, and social media
  • Perform analytics in order to provide guests with personalized offers and content
  • Perform analytics to improve business operations
  • Determine guests' eligibility for special or promotional rates
  • Process payments
  • Process transactions with partners
  • Administer contests and sweepstakes
  • Share that data with Hilton Grand Vacations, Hilton's third-party partner, and Journera, a platform for creating seamless travel experiences
  • Detect and prevent fraud
  • Service providers who perform tasks on behalf of Hilton
  • Hilton Grand Vacations
  • Journera
  • Employers pursuant to corporate agreements and as permitted by law

 

Ja

  • Passport information
  • Directly from consumers themselves
  • Pursuant to laws that require the collection of such data
  • Government agencies pursuant to legal requirements in some countries

Nei

  • Preferred language
  • Directly from consumers themselves, including from browser and computer settings

 

  • Better serve our guests

We do not share customers' preferred language with third parties.

Nei

  • Room preference
  • Directly from consumers themselves

 

  • Better serve our guests

We do not share customers' room preferences with third parties.

Nei

  • Room selection and assignment
  • Guests can select their rooms on the Hilton Honors app and Hilton assigns rooms
  • Better serve our guests

We do not share customers' room assignments with third parties.

Nei

  • Arrival Time
  • Directly from consumers themselves
  • Better serve our guests

We do not share customers' arrival times with third parties.

Nei

  • Additional guest names
  • Directly from consumers themselves

 

  • Fulfill reservations
  • Journera

 

Ja

  • Corporate travel planner contact information (name, title, company, business phone, email and address)
  • Directly from the corporate contacts themselves

 

  • Fulfill and manage corporate travel reservations
  • Provide customer service and support
  • Send marketing communications via email, direct mail, and social media
  • Employers pursuant to corporate agreements and as permitted by law

 

Nei

  • Corporate number and name
  • Directly from consumers themselves

 

  • Fulfill reservations
  • Determine guests' eligibility for special or promotional rates
  • Employers pursuant to corporate agreements and as permitted by law
  • Hilton Grand Vacations
  • Journera

Ja

  • Travel agent number and name
  • Directly from consumers themselves
  • From travel agents
  • Properly attribute reservations to travel agents
  • Hilton Grand Vacations
  • Journera

Ja

  • Airline partner number and name
  • Directly from consumers themselves
  • Properly attribute points to consumers who participate in airline loyalty programs
  • The respective airlines
  • Hilton Grand Vacations
  • Journera

Ja

  • Vehicle information
  • Directly from consumers themselves
  • Enable guests to park at our properties.

We do not share vehicle information with any third parties.

Nei

  • Images or footage captured by closed circuit television (CCTV)
  • Directly from cameras located on and around the property
  • Protect guests, employees and visitors to properties
  • Comply with applicable laws that require us to collect this information in some jurisdictions

During the COVID-19 pandemic, we may share CCTV footage from a property with a college or university if that college or university is using rooms at the property for student housing

Nei

  • Internet or other electronic network activity information, including information regarding a customer's interaction with Hilton websites, applications, or advertisements
  • Directly from consumers themselves via cookies, server logs, web beacons, tags, pixels, and other similar technologies
  • Perform analytics in order to provide guests with personalized offers and content
  • Perform analytics to improve business operations
  • Marketing
  • Share that data with advertising networks who serve personalized advertisements
  • Detect and prevent fraud
  • Advertising networks
  • Analytics providers for our websites and mobile applications

 

Ja

  • IP addresses
  • Directly from consumers as a result of their browsing activity on the internet
  • Perform analytics in order to provide guests with personalized offers and content
  • Perform analytics to improve business operations
  • Share that data with advertising networks who serve personalized advertisements
  • Detect and prevent fraud
  • Advertising networks
  • Analytics providers for our websites and mobile applications

 

 

Nei

  • Session IDs
  • Directly from consumers as a result of their browsing activity on the internet
  • Perform analytics in order to provide guests with personalized offers and content
  • Marketing
  • Perform analytics to improve business operations
  • Share that data with advertising networks who serve personalized advertisements
  • Detect and prevent fraud
  • Advertising networks
  • Analytics providers for our websites and mobile applications

 

Ja

  • Booking engine
  • Directly from consumers as a result of their browsing activity on the internet
  • Show you targeted advertisements on media
  • Support marketing efforts
  • Provide customer service
  • Perform analytics to improve business operations
  • Advertising networks
  • Analytics providers for our websites and mobile applications

Ja

  • Whether you have a Hilton and American Express Co-Branded Credit Card
  • From American Express
  • Provide you with benefits associated with your co-branded card
  • Show you targeted advertisements on media
  • Support marketing efforts
  • Provide customer service
  • Perform analytics to improve business operations
  • Advertising networks
  • Analytics providers for our websites and mobile applications
  • Hilton Honors affiliated partners

Nei

  • Whether your Hilton and Amazon accounts are linked
  • From Amazon
  • Facilitate use of Honors points as part of Amazon’s Shop with Points program
  • Show you targeted advertisements on media
  • Support marketing efforts
  • Provide customer service
  • Perform analytics to improve business operations
  • Advertising networks
  • Analytics providers for our websites and mobile applications

Nei

  • Whether your Hilton and Lyft accounts are linked
  • From Lyft
  • Show you targeted advertisements on media
  • Support marketing efforts
  • Provide customer service
  • Perform analytics to improve business operations
  • Advertising networks
  • Analytics providers for our websites and mobile applications
  • Hilton Honors affiliated partners

Nei

  • Geolocation information
  • Directly from consumers as a result of their browsing activity on the internet and use of the Hilton Honors app
  • Perform analytics in order to provide guests with personalized offers and content
  • Marketing
  • Share that data with advertising networks who serve personalized advertisements
  • Detect and prevent fraud
  • Advertising networks
  • Analytics providers for our websites and mobile applications

 

Nei

  • Device information
  • Directly from consumers as a result of their browsing activity on the internet, scanning of QR codes on property, and use of the Hilton Honors app
  • Perform analytics in order to provide guests with personalized offers and content
  • Marketing
  • Share that data with advertising networks who serve personalized advertisements
  • Detect and prevent fraud
  • Advertising networks
  • Analytics providers for our websites and mobile applications

 

 

Ja

  • Social media information
  • Directly from consumers themselves
  • Perform analytics in order to provide guests with personalized offers and content
  • Respond to service concerns in order to better serve our guests

We do not share social media information with any third parties.

 

Nei

  • Demographics data
  • From third-party companies that provide demographics data.
  • Perform analytics in order to provide guests with personalized offers and content
  • Link with customer information that Hilton already has on file

We do not share demographics data with any third parties.

Nei

  • Your usability preferences regarding our website (such as your email preferences, your MyWay preferences, and your opt-out preferences)
  • Directly from consumers themselves
  • Better serve our guests

We do not share your usability preference data with any third parties.

Nei

  • Description of a complaint that you make to us, including your free form textual feedback if you are a Hilton Honors member
  • Directly from consumers themselves
  • Better serve our guests
  • The management and/or owners of a franchise property if your complaint relates to that property.

 

Nei

  • Customer ratings and survey responses
  • Directly from consumers themselves
  • Troubleshoot and resolve website issues
  • Improve customer experience

We do not share your customer ratings and survey responses with any third parties.

Nei

  • Free form textual feedback
  • Directly from consumers themselves
  • Troubleshoot and resolve website issues
  • Improve customer experience

We do not share your feedback with any third parties.

Nei

Hilton does not knowingly collect, disclose, or sell personal information of minors under the age of 16.

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Collection of Personal Information – Notice at Point of Collection

  • Browsing Hilton Websites
  • When you browse a Hilton website, we collect the following categories of personal information about you, which are used for the following purposes:

    We collect the following categories of personal information…

    We collect this information in order to…

    • Internet or other electronic network activity information, including information regarding your interaction with Hilton websites, applications, or advertisements
    • Show you targeted advertisements on marketing efforts including media, email, and chat (e.g., if you searched for Hilton properties in New York City, then when you visit a non-Hilton website, we may show you an ad for a Hilton property in New York City)
    • Optimize our websites and mobile apps
    • Perform analytics to improve business operations
    • IP address
    • Show you targeted advertisements on media
    • Optimize our websites and mobile apps
    • Perform analytics to improve business operations
    • Session ID
    • Show you targeted advertisements on media
    • Optimize our websites and mobile apps
    • Perform analytics to improve business operations
    • Booking engine
    • Show you targeted advertisements on media
    • Support marketing efforts
    • Provide customer service
    • Perform analytics to improve business operations
    • Whether your Hilton and Lyft accounts are linked
    • Show you targeted advertisements on media
    • Support marketing efforts
    • Provide customer service
    • Perform analytics to improve business operations

    If you are a Hilton Honors member and you log into your account during your browsing session, then we collect the following information about you, which are used for the following purposes:

    We collect the following categories of personal information…

    We collect this information in order to…

    • Internet or other electronic network activity information, including information regarding your interaction with Hilton websites, applications, or advertisements
    • Show you targeted advertisements on marketing efforts including media, email, and chat (e.g., if you searched for Hilton properties in New York City, then when you visit a non-Hilton website, we may show you an ad for a Hilton property in New York City)
    • Optimize our websites and mobile apps
    • Perform analytics to improve business operations
    • IP address
    • Show you targeted advertisements on media
    • Optimize our websites and mobile apps
    • Perform analytics to improve business operations
    • Session ID
    • Show you targeted advertisements on media
    • Optimize our websites and mobile apps
    • Perform analytics to improve business operations
    • Customer ratings and survey responses
    • Troubleshoot and resolve website issues
    • Improve customer experience
    • Free form textual feedback
    • Troubleshoot and resolve website issues
    • Improve customer experience
    • IP address
    • Show you targeted advertisements on media
    • Optimize our websites and mobile apps
    • Troubleshoot and resolve website issues
    • Perform analytics to improve business operations
    • Hilton Honors-nummer
    • Support marketing efforts
    • Provide customer service
    • Troubleshoot and resolve website issues
    • Hilton Honors tier
    • Support marketing efforts
    • Provide customer service
    • Troubleshoot and resolve website issues

    California and Nevada consumers, if you would like to opt out of the sale of your personal information, please click here. California consumers, please note that if you choose to opt out of the sale of your personal information through cookies, tags, and pixels, that opt-out will only apply to the device and the browser you are using when you opt out. Due to current technology limitations, if you wish to opt out of the sale of your personal information through cookies, tags, and pixels on your other devices or other browsers, you will need to opt out again for each of your devices and browsers.

  • Making a Reservation
  • When you make a reservation at a Hilton property, we collect the following categories of personal information about you, which are used for the following purposes:

    We collect the following categories of personal information…

    We collect this information in order to…

    • Name
    • Look up and verify your reservation
    • Fulfill your reservation
    • Send you communications relating to your reservation
    • Send you marketing communications via email and direct mail
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Determine your eligibility for special or promotional rates
    • Process payments
    • Process transactions with partners
    • Share this information with Hilton Grand Vacations, Hilton's third-party partner, and Journera, a platform for creating seamless travel experiences
    • Optimize our websites and mobile apps
    • Detect and prevent fraud
    • Additional names
    • Fulfill your reservation
    • Hilton Honors-nummer
    • Look up and verify your Hilton Honors account and reservation
    • Administer your membership in Hilton Honors
    • Telefonnummer
    • Send you text messages relating to any services you may need during your stay
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Process transactions with partners
    • Share this information with Hilton Grand Vacations, Hilton's third-party partner, and Journera, a platform for creating seamless travel experiences
    • Detect and prevent fraud
    • Adresse
    • Fulfill your reservation
    • Send you communications relating to your reservation
    • Send you marketing communications
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Process payments
    • Process transactions with partners
    • Share this information with Hilton Grand Vacations, Hilton's third-party partner, and Journera, a platform for creating seamless travel experiences
    • Detect and prevent fraud
    • Address type (home/work)
    • Perform analytics in order to provide you with personalized offers and content

     

    • E-postadresse
    • Look up and verify your Hilton Honors account and reservation
    • Associate your reservation with your Hilton Honors account
    • Send you communications relating to your reservation
    • Send you marketing communications
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Determine your eligibility for special or promotional rates
    • Process transactions with partners
    • Share this information with Hilton Grand Vacations and Journera
    • Detect and prevent fraud
    • Preferred language
    • Provide you with a superior guest experience
    • Send you communications relating to your reservation
    • Send you marketing communications
    • Perform analytics in order to provide you with personalized offers and content
    • Share this information with Hilton Grand Vacations and Journera
    • Payment card information
    • Process payments
    • Detect and prevent fraud
    • Room preference
    • Fulfill your reservation
    • Personalize your experience
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Corporate name and number
    • Fulfill your reservation
    • Determine your eligibility for special or promotional rates
    • Travel agent name and number
    • Fulfill your reservation
    • Determine your eligibility for special or promotional rates
    • Calculate commissions
    • Airline partner name and number
    • Credit points to you if you participate in an airline loyalty program

    California and Nevada consumers, if you would like to opt out of the sale of your personal information, please click here. California consumers, please note that if you choose to opt out of the sale of your personal information through cookies, tags, and pixels, that opt-out will only apply to the device and the browser you are using when you opt out. Due to current technology limitations, if you wish to opt out of the sale of your personal information through cookies, tags, and pixels on your other devices or other browsers, you will need to opt out again for each of your devices and browsers.

  • Enrolling in Hilton Honors
  • When you enroll in Hilton Honors, we collect the following categories of personal information about you, which are used for the following purposes:

    We collect the following categories of personal information…

    We collect this information in order to…

    • Name
    • Administer your membership in the Hilton Honors loyalty program
    • Verify your Hilton Honors account
    • Send you communications relating to Hilton Honors
    • Send you marketing communications
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Determine your eligibility for special or promotional rates
    • Process payments
    • Process transactions with Hilton Honors affiliated partners (such as Points.com and Lyft)
    • Share this information with Hilton Grand Vacations, Hilton's third-party partner, and Journera, a platform for creating seamless travel experiences
    • Detect and prevent fraud
    • Telefonnummer
    • Administer your membership in the Hilton Honors loyalty program
    • Verify your Hilton Honors account
    • Send you text messages relating to any services you may need during your stays at Hilton properties
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Process transactions with partners
    • Share this information with Hilton Grand Vacations and Journera
    • Detect and prevent fraud
    • Addresses
    • Administer your membership in the Hilton Honors loyalty program
    • Verify your Hilton Honors account
    • Send you communications relating to Hilton Honors
    • Send you marketing communications
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Determine your eligibility for special or promotional rates
    • Process transactions with partners
    • Detect and prevent fraud
    • Email addresses
    • Administer your membership in the Hilton Honors loyalty program
    • Verify your Hilton Honors account
    • Send you communications relating to Hilton Honors
    • Send you marketing communications
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Determine your eligibility for special or promotional rates
    • Process transactions with partners
    • Detect and prevent fraud
    • Preferred language
    • Provide you with a superior guest experience
    • Send you communications relating to Hilton Honors
    • Send you marketing communications
    • Payment card information
    • Process payments
    • Room preference
    • Fulfill your reservations
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Corporate name and number
    • Fulfill your reservation
    • Determine your eligibility for special or promotional rates
    • Travel agent name and number
    • Fulfill your reservation
    • Determine your eligibility for special or promotional rates
    • Calculate commissions
    • Airline partner name and number
    • Credit points to you if you participate in an airline loyalty program
    • My Way preferences
    • Provide you with a superior guest experience
    • Email subscription preferences
    • Send you the communications you would like to receive
    • Opt-out preferences
    • Send you the communications you would like to receive

    California and Nevada consumers, if you would like to opt out of the sale of your personal information, please click here. California consumers, please note that if you choose to opt out of the sale of your personal information through cookies, tags, and pixels, that opt-out will only apply to the device and the browser you are using when you opt out. Due to current technology limitations, if you wish to opt out of the sale of your personal information through cookies, tags, and pixels on your other devices or other browsers, you will need to opt out again for each of your devices and browsers.

  • Check-In at a Hilton Property
  • When you check in at a Hilton property, we may collect the following categories of personal information about you, which are used for the following purposes:

    We collect the following categories of personal information…

    We collect this information in order to…

    • Name
    • Verify your reservation
    • Payment card information
    • Receive payment for your reservation
    • Additional guest names
    • Fulfill your reservation
    • Passport information
    • Comply with applicable laws that require us to collect this information in some jurisdictions
    • Adresse
    • Comply with applicable laws that require us to collect this information in some jurisdictions
    • Nationality
    • Comply with applicable laws that require us to collect this information in some jurisdictions
    • Date of birth
    • Comply with applicable laws that require us to collect this information in some jurisdictions
    • Gender
    • Comply with applicable laws that require us to collect this information in some jurisdictions
    • Hilton Honors-nummer
    • Look up and verify your Hilton Honors account and reservation
    • Administer your membership in Hilton Honors
    • Frequent flyer number
    • To facilitate the award of loyalty points
    • E-postadresse
    • Send folios after the completion of a stay

    California and Nevada consumers, if you would like to opt out of the sale of your personal information, please click here. California consumers, please note that if you choose to opt out of the sale of your personal information through cookies, tags, and pixels, that opt-out will only apply to the device and the browser you are using when you opt out. Due to current technology limitations, if you wish to opt out of the sale of your personal information through cookies, tags, and pixels on your other devices or other browsers, you will need to opt out again for each of your devices and browsers.

  • E-Check In
  • When you check in using e-check in, we collect the following categories of personal information about you, which are used for the following purposes:

    We collect the following categories of personal information…

    We collect this information in order to…

    • Payment card information
    • Receive payment for your reservation
    • Room selection and assignment
    • Fulfill your reservation
    • Arrival time
    • Fulfill your reservation
    • Personalize your experience
    • Kundeservice

    California and Nevada consumers, if you would like to opt out of the sale of your personal information, please click here. California consumers, please note that if you choose to opt out of the sale of your personal information through cookies, tags, and pixels, that opt-out will only apply to the device and the browser you are using when you opt out. Due to current technology limitations, if you wish to opt out of the sale of your personal information through cookies, tags, and pixels on your other devices or other browsers, you will need to opt out again for each of your devices and browsers.

  • Digital nøkkel
  • When you use Digital Key, we collect the following categories of personal information about you, which are used for the following purposes:

    We collect the following categories of personal information…

    We collect this information in order to…

    • Payment card information
    • Receive payment for your reservation
    • Room selection and assignment
    • Fulfill your reservation

     

    • Arrival time
    • Fulfill your reservation
    • Location information
    • Fulfill Digital Key sharing requests

    California and Nevada consumers, if you would like to opt out of the sale of your personal information, please click here. California consumers, please note that if you choose to opt out of the sale of your personal information through cookies, tags, and pixels, that opt-out will only apply to the device and the browser you are using when you opt out. Due to current technology limitations, if you wish to opt out of the sale of your personal information through cookies, tags, and pixels on your other devices or other browsers, you will need to opt out again for each of your devices and browsers.

  • Guest Assistance
  • When you contact Guest Assistance, we collect the following categories of personal information about you, which are used for the following purposes:

    We collect the following categories of personal information…

    We collect this information in order to…

    • Name
    • Verify your identity
    • Search our records for information about your past stays and membership in the Hilton Honors loyalty program
    • Provide service recovery
    • Adresse
    • Verify your identity
    • Telefonnummer
    • Verify your identity
    • Description of complaint or inquiry
    • Respond to your complaint
    • Perform analytics to improve business operations

    California and Nevada consumers, if you would like to opt out of the sale of your personal information, please click here. California consumers, please note that if you choose to opt out of the sale of your personal information through cookies, tags, and pixels, that opt-out will only apply to the device and the browser you are using when you opt out. Due to current technology limitations, if you wish to opt out of the sale of your personal information through cookies, tags, and pixels on your other devices or other browsers, you will need to opt out again for each of your devices and browsers.

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Analytics and Interest-Based Advertisements

We partner with certain third-party service providers to collect information to engage in analytics, auditing, research, and reporting.  These third parties may use server logs, web beacons, tags, pixels, and similar technologies, and they may set and access cookies on your computer or other device.

In particular, we use Yahoo Analytics to help us understand how our customers use our websites. You can read more about how Yahoo uses your Personal Information and opt out of the use of cookies in web browsers by Yahoo Analytics by clicking here. We also use FullStory. The FullStory analytics service uses heat mapping and records mouse movements, clicks, scrolls, and keystrokes during your use of our site. This information helps us identify and address technical issues and understand usage of our Services, which we use to improve the Services for you. You can opt-out of our use of FullStory here. We also partner with 24/7 which supports our chat platform. 24/7 uses tags on websites to determine and enable predictive chat and allow the chat agent to understand what page the guest is on so the agent can provide assistance.

We also partner with third parties to provide advertising services that are targeted based on your online activities across websites, mobile apps, and devices over time (commonly referred to as “interest-based advertising”). Our advertising partners may collect information about your activities on our Services on your current device and combine it with information about your activities on other websites, mobile apps, and devices. They may collect such information using server logs, cookies, web beacons, tags, pixels, mobile advertising IDs (such as Facebook cookies or Google's Advertising ID), cross-device linking, and similar technologies. For example, our advertising partners may use the fact that you visited our website to target advertising to you on other websites and mobile apps on your current device or on other devices you use. They may match your browsers or devices if you log into the same online service on multiple devices or if your devices share similar attributes that support an inference that they are used by the same person or household. This means that information about your activity on websites or apps on your current browser or device may be combined and used with information collected from your other browsers or devices. You can opt out of interest-based advertising in web browsers and mobile apps on your current browser or device by following the instructions below.

For more information about interest-based advertising and cross-device linking, please visit the Network Advertising Initiative (“NAI”) website and the Digital Advertising Alliance (“DAA”) website. We adhere to the DAA's interest-based advertising principles by providing you enhanced notice, transparency, and control of our digital marketing practices as stated at http://www.aboutads.info/principles/. You may opt out of interest-based advertising and cross-device linking in web browsers and mobile apps on your current browser or device by following the instructions below. 

  • Web Browser Opt-Out. To opt out in web browsers, please visit http://optout.aboutads.info/ and http://optout.networkadvertising.org.  To help preserve the choices that you make in the DAA's WebChoices page, you can install the DAA's “Protect My Choices” extension that is available at http://www.aboutads.info/PMC
  • Mobile Application Opt-Out.  To opt out in mobile apps, you can adjust the advertising preferences on your mobile device (for example, in iOS, visit Settings > Privacy > Advertising > Limit Ad Tracking, and in Android, visit Settings > Google > Ads > Opt out of interest-based ads).  You can also opt out for companies that participate in the Digital Advertising Alliance's AppChoices tool by downloading it here and following the instructions in the app.  For more information about opting out on mobile devices, please see here.

Please note that the opt-outs described above will apply only to the specific browser or device from which you opt out, and therefore you will need to opt out separately on all of your browsers and devices. If you delete or reset your cookies or mobile advertising identifiers, change browsers (including upgrading certain browsers), or use a different device, any opt-out cookie or tool may no longer work, and you will need to opt out again. We do not respond to Do Not Track signals at this time.

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Endring av og tilgang til din personlige informasjon

If you are a Hilton Honors member, you may review and update the information you provided to us at the time of enrollment at any time by signing in to your Hilton Honors profile.

I den grad det er påkrevd i henhold til gjeldende lov, kan du be om at vi informerer deg om personopplysningene vi oppbevarer om deg og, når relevant, trekke tilbake ditt samtykke for visse databehandlingsaktiviteter og/eller be om at vi oppdaterer, korrigerer, sletter og/eller slutter behandlingen av dine personopplysninger. Vi vil utføre alle oppdateringer og endringer som kreves innen den tidsperioden som er spesifisert i gjeldende lov og som er påkrevd i henhold til loven. Når det er tillatt i henhold til lov, kan vi kreve en rimelig avgift for å dekke kostnadene forbundet med å svare på forespørselen. Such requests may be submitted by accessing the Data Subject Rights Requests Portal at datarights.hilton.com or in writing to DataProtectionOffice@hilton.com or Hilton Data Protection Officer, 7930 Jones Branch Drive, McLean, VA 22102, USA.

Dessuten, under enkelte omstendigheter basert på gjeldende lov, kan du be om at vi opphører å dele personopplysninger om deg med våre forretningspartnere, eller at Hilton opphører å bruke personopplysninger om deg ved å kontakte oss på e-post eller sende post til adressen ovenfor. We will honor those requests as required by applicable law.

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California Consumers' Rights

  • The Right to Know, The Right to Delete, and the Right to Opt-Out of the Sale of Personal Information
  • The California Consumer Privacy Act (“CCPA”) affords California consumers (1) the right to know what personal information we collect, use, disclose, and/or sell; (2) the right to request that we delete their personal information; and (3) the right to request that we no longer sell their personal information.

    If you would like information about the personal information that we collect, disclose, and/or sell about you, or if you would like to make a request for us to delete or to stop selling your personal information, please visit our website at datarights.hilton.com or click the “Personal Data Requests” link at the bottom of any Hilton website to submit your request. You also may call our toll-free telephone number: (800) 413-7470, email the Data Protection Office (“DPO”) at DataProtectionOffice@Hilton.com, send a letter to the Data Protection Office at 7930 Jones Branch Drive, McLean, Virginia, USA 22102, or complete a paper form available from the front desk at any of our hotels. In addition to these methods, California consumers may request that we no longer sell their personal information by clicking here.

    When the DPO receives your request, the DPO will first verify your identity. If you are a Hilton Honors member, the DPO will verify your identify by asking you to provide your name, Hilton Honors account number, and the email address and phone number associated with your Hilton Honors account. If you are not a Hilton Honors member, the DPO will verify your identity by asking you to provide your name, the confirmation number from one of your stays at a Hilton property, and the email address associated with that stay. Once the DPO has verified your identity, the DPO will promptly fulfill your request.

    If you would like, you may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent, please submit an order issued by a court, a document submitted by a barred attorney, or a formal certified document issued by an official governmental agency.

    If you would like to opt out of the sale of your personal information to behavioral advertising networks, you may do so by clicking on the banner that appears on any Hilton website when you access that site from an IP address that relates to California or by visiting our website at datarights.hilton.com or click the “Personal Data Requests” link at the bottom of any Hilton website to submit your request. Please note that when you opt out of cookies, tags, and pixels, that opt out only pertains to the device and the browser that you are using when you opt out. If you wish to opt out for other devices or browsers, you must opt out again when you are using those devices or browsers.

  • Direct Marketing Disclosure
  • California consumers also may request information about our disclosures of certain categories of personal information to third parties for their direct marketing purposes. Slike forespørsler må sendes til en av følgende adresser: CA_Privacy@Hilton.com or DataProtectionOffice@Hilton.com, send a letter to the Data Protection Office at 7930 Jones Branch Drive, McLean, Virginia, USA 22102. Innen 30 dager etter mottak av en slik henvendelse vil vi levere en liste over kategoriene av personlig informasjon som er formidlet til tredjeparter med sikte på deres direkte markedsføring i løpet av det nærmest foregående kalenderåret, sammen med navn og adresse til disse tredjepartene. Denne forespørselen kan kun gjøres én gang per kalenderår. Vi forbeholder oss retten til ikke å svare på forespørsler som sendes til andre adresser enn adressene som er oppgitt i dette avsnittet.

  • The Right to Non-Discrimination
  • The CCPA prohibits a business from treating a consumer differently because the consumer exercised a right conferred on him/her by the CCPA. We welcome you to exercise your rights under the CCPA, and we will not discriminate against you for doing so.

  • Removal of Content
  • Hvis du er bosatt i California og ikke har fylt 18 år, og du er en registrert bruker av et nettsted hvor denne erklæringen er lagt ut, kan du i henhold til California Business and Professions Code, avsnitt 22581, kreve å få fjernet innhold eller informasjon du har lagt ut offentlig. For å fremme en slik forespørsel, send en e-post med en detaljert beskrivelse av det spesifikke innholdet eller informasjonen til CA_Privacy@Hilton.com. Vær oppmerksom på at en slik forespørsel ikke garanterer fullstendig eller komplett fjerning av innholdet eller informasjonen du har lagt ut, og at det kan foreligge omstendigheter hvor gjeldende lovgivning ikke krever eller tillater slik fjerning, selv når du ber om det.

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Nevada Consumers' Rights

  • The Right to Opt-Out of the Sale of Personal Information
  • If you are a Nevada resident, you may request that we stop selling certain categories of personal information that we collect. To submit a request please visit our website at datarights.hilton.com or click the “Personal Data Requests” link at the bottom of any Hilton website to submit your request. You also may call our toll-free telephone number: (800) 413-7470, email the Data Protection Office (“DPO”) at DataProtectionOffice@Hilton.com, send a letter to the Data Protection Office at 7930 Jones Branch Drive, McLean, Virginia, USA 22102, or complete a paper form available from the front desk at any of our hotels. When the DPO receives your request, the DPO will first verify your identity. If you are a Hilton Honors member, the DPO will verify your identify by asking you to provide your name, Hilton Honors account number, and the email address and phone number associated with your Hilton Honors account. If you are not a Hilton Honors member, the DPO will verify your identity by asking you to provide your name, the confirmation number from one of your stays at a Hilton property, and the email address associated with that stay. Once the DPO has verified your identity, the DPO will promptly fulfill your request.

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How We Protect Personal Information

We take reasonable measures to: (i) protect personal information from unauthorized access, disclosure, alteration, or destruction, and (ii) keep personal information accurate and up-to-date as appropriate.

Hilton employs a robust team of dedicated information security professionals who are responsible for managing Hilton's security program. This team is responsible for, among many other things, monitoring our systems for potential intrusions, responding to potential incidents, supporting property-level information security, regularly reviewing and updating the security controls Hilton uses to protect data, and providing training on Hilton's information security program.

Hilton maintains a payment card industry (“PCI”) compliance program and an Information Technology compliance program. This compliance program generates audit reports concerning the adequacy and effectiveness of Hilton's Technology internal controls, including a PCI Attestation of Compliance signed by an external PCI Qualified Security Assessor and a SSAE16/SOC1 report addressing the Technology general controls over systems that support certain accounting and financial reporting.

We require third parties with whom we share personal information to exercise reasonable efforts to maintain the confidentiality of personal information.

We will never ask you to send us confidential personal information or payment card information via email or text message.

In the event of a security incident, Hilton will notify regulators and/or consumers as required by applicable laws and regulations.

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Disclosure Pursuant to Legal Obligations or to Protect the Safety and Security of People and Property

Hilton will disclose personal information as required by law. Examples of such disclosures include when countries require Hilton to collect personal data about visitors to properties in that country, when a law enforcement agency serves a valid subpoena on Hilton, and when a civil litigant serves a lawful discovery request on Hilton. Hilton may elect to share personal information with law enforcement or others as necessary to protect the safety and security of people and property, to pursue available remedies or limit the damages that we may sustain, and to respond to an emergency.

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Marketing Communications - Choices

We want to make you aware of the fantastic products we offer! To do so, we may send you communications via email, text message, push notifications, in-app alerts, direct mail, and social media.

If you are a Hilton Honors member, you may change the communications you receive from us by logging on to your online account and managing your subscriptions; by writing to us (and including your email address) at Hilton Data Protection Officer, 7930 Jones Branch Drive, McLean, VA 22102, USA; or by emailing us at DataProtectionOffice@hilton.com.

If you prefer not to receive email marketing materials from us, you may opt-out at any time by using the unsubscribe function in any email you receive from us or by clicking this link: https://secure.hilton.com/en/hhonors/optout/unsubscribe.jhtml?listid=0, by writing to us (and including your email address) at Hilton Data Protection Officer, 7930 Jones Branch Drive, McLean, VA 22102, USA, or by emailing us at DataProtectionOffice@hilton.com. Opt-out requests can take up to ten business days to be effective.

For å avregistrere fra tekstmeldinger kan du informere hotellresepsjonen om at du ikke ønsker å motta tekstmeldinger fra hoteller, eller du kan svare «STOP» på meldingen du mottar.

Du kan kontrollere om våre mobilapper skal sende deg push-varslinger ved å endre innstillingene for varslinger på mobilenheten. If we engage in sending you in-app messages, we will allow control for those in our apps' settings.

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Internasjonal overføring av personlig informasjon

Som et globalt selskap, gjør vi det vi kan for å gi deg samme servicenivå som du har blitt vant til å forvente hos Hilton, uansett om du befinner deg i San Francisco, London eller Tokyo. For å yte denne servicen, samtykker du i at vi kan dele dine personopplysninger blant medlemmer i Hiltons merkeportefølje, våre serviceleverandører og andre tredjeparter som kan være lokalisert i andre land utenfor ditt eget. Når du bor på en Hilton-eiendom utenfor USA, vil datakontrolløren for denne eiendommen overføre personopplysninger relatert til din bestilling til Hilton i USA i henhold til avtaler for dataoverføring når dette er påkrevd i henhold til gjeldende lover eller vedtekter. Datakontrolløren kan også ivareta en lokal kopi av dine personopplysninger når dette er påkrevd i henhold til gjeldende lover eller reguleringer. Selv om lover om datavern i disse ulike landene kan variere fra lovene i ditt eget land, vil vi ta passende forholdsregler for å sikre at dine personopplysninger blir behandlet som beskrevet i denne erklæringen og i samsvar med loven.

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Data Retention Periods

We retain personal information about you necessary to fulfill the purpose for which that information was collected or as required or permitted by law. When we destroy your personal information, we do so in a way that prevents that information from being restored or reconstructed.

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Changes to this Statement

Vi kan endre denne erklæringen fra tid til annen. When we make material changes to this Statement we will post a link to the revised Statement on the homepage of our site. You can tell when this Statement was last updated by looking at the date at the top of the Statement. Alle endringer i erklæringen trer i kraft ved kunngjøring av den reviderte erklæringen på nettstedet. Bruk av nettstedet, noen av våre produkter og tjenester og/eller godkjenning av den oppdaterte erklæringen etter slike endringer, utgjør ditt samtykke til den reviderte erklæringen.

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Contact Information for Questions or Concerns

If you have any questions or concerns, please contact us by sending an email to DataProtectionOffice@hilton.com, by sending a letter to Hilton Data Protection Officer, 7930 Jones Branch Drive, McLean, VA 22102, or by calling our toll-free number: (800) 413-7470.

This Statement was most recently updated on August 12, 2020.

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APPENDIKS A
ADDITIONAL PROVISIONS APPLICABLE TO PROCESSING OF PERSONAL
INFORMATION OF EEA RESIDENTS


For personer som bor i EØS-land, vil dette appendikset beskrive visse ytterligere opplysninger som Hilton er pålagt å gi deg samt visse rettigheter du har med tanke på behandling av dine personopplysninger i henhold til gjeldende lokal lov. Dette appendikset vil styre i den grad den er i konflikt med enhver bestemmelse i hoveddelen i denne erklæringen.

Kontrollør: for more information on the Hilton entities that process your personal information, please click here.

Leder for databeskyttelse: Hilton's Data Protection Officer may be contacted by email at DataProtectionOffice@Hilton.com, or at the following address:

Att: Data Protection Officer 7930 Jones Branch Drive McLean, VA 22102 USA

Purposes and Legal Basis for Processing: Hilton processes your personal information for the purposes set forth in Sections 4 (Use of Personal Information Collected About You) and 5 (Personal Information We Share) of the main body of this Statement.

The legal bases for Hilton's processing activities include processing such information as necessary to comply with our contractual obligations, compliance with our legal obligations, protecting the safety of our employees, guests and others, for our legitimate business interests, and pursuant to your consent.

Den særskilte rettslige grunnlaget for behandlingen av dine personopplysninger er basert på formålet med å gi eller samle inn disse opplysningene:

Deltakelse i Hilton Honors: We process the personal information obtained in connection with your participation in the Hilton Honors program on the basis of our contractual relationship with you and in furtherance of our business interests, including to personalize your use of our services and applications, to communicate news and promotional items, and to deliver personalized advertising and content.

Undersøkelser: Completion of surveys is voluntary – we process the information obtained from surveys on the basis of your consent and in furtherance of our business interests, including marketing, service improvements, and analytics.

Innsamling av informasjon på hotellet: Når du legger inn en bestilling og når du bor på en av våre hotelleiendommer, behandler vi ditt navn, adresse, kontaktinformasjon samt detaljene for oppholdet ditt (dag og tidspunkt for ankomst og avreise, informasjon om kjøretøy og informasjon angående andre som reiser eller overnatter sammen med deg) basert på vårt kontraktsforhold med deg. Vi behandler også slike data for våre forretningsinteresser, inkludert for markedsføring, serviceforbedringer, administrering av vårt e-Folio-program samt analyser og servicetilpasning, som beskrevet i avsnitt 4 i vår globale personvernerklæring (ovenfor).

Vi samler inn visse ytterligere personopplysninger i løpet av registreringen/innsjekkingen på våre hoteller (som nasjonal ID- eller passinformasjon) dersom dette kreves for å overholde våre juridiske forpliktelser.

Vi kan også bruke kameraovervåkning og andre sikkerhetstiltak på våre hoteller som kan ta opp eller registrere bilder av gjester og besøkende i offentlige områder, samt informasjon relatert til hvor du befinner deg mens du er på våre eiendommer (via nøkkelkort og andre teknologier) for å beskytte våre ansatte, gjester og besøkende.

Vi behandler personopplysninger i tilknytning til tjenester på hoteller (som conciergetjenester, helseklubber, spa, aktiviteter, barnepass, leie av utstyr og vår digitale nøkkelfunksjon) for å tilby tjenestene til deg og våre forretningsinteresser, inkludert for markedsføring, serviceforbedringer, administrering av vårt e-Folio-program samt analyser og servicetilpassing, som beskrevet i avsnitt 4 i vår globale personvernerklæring (ovenfor).

Arrangementsprofiler: We process the personal information obtained in connection with your event on the basis of our contractual relationship with you and for our business interests, including for marketing, service improvements, and analytics and service personalization, as described in Section 4 of our Global Privacy Statement (above).

Sosiale medier: Participation in Hilton-sponsored social media activities and offerings is voluntary - we process information obtained from social media participation on the basis of your consent and in furtherance of our related business interests, including for marketing, service improvements, and analytics and service personalization, as described in Section 4 of our Global Privacy Statement (above).

Kampanjer og lotterier: Deltakelse i lotterier, konkurranser og andre kampanjetilbud er frivillig – vi behandler opplysninger som fås fra denne typen deltakelse basert på ditt samtykke og i henhold til hva som kreves for å administrere tilbudet. Vi bruker også visse data for våre forretningsinteresser, inkludert for markedsføring, serviceforbedringer, administrering av vårt e-Folio-program samt analyser og servicetilpasning, som beskrevet i avsnitt 4 i vår globale personvernerklæring (ovenfor).

Direkte markedsføring: Vi bruker dine personopplysninger for å sende deg salgsfremmende meldinger basert på ditt samtykke. You may withdraw your consent for direct marketing communications at any time by contacting us at customer_privacy@Hilton.com or by following the unsubscribe instructions in the marketing message, or by logging in to your Hilton Honors account and updating your communication preferences.

Franchise- og eierskapsmuligheter: Vi behandler denne informasjonen basert på vårt kontraktsforhold med deg og for våre tilknyttede forretningsinteresser, inkludert ivaretakelse og kampanjer for Hilton-merket og tilrettelegging av direkte kommunikasjon mellom eiendommer innenfor merkene i Hilton-porteføljen.

WMBE-leverandører: Participation in Hilton's Supplier Diversity Program is voluntary – we process this information based on your consent and for our related business interests, including maintaining and enhancing our diversity program.

Oppbevaring: Vi beholder personopplysninger om deg i den tidsperioden som kreves for å oppfylle formålet med innhentingen av disse opplysningene, vanligvis like lenge som ethvert kontraktsforhold varer og deretter i en tidsperiode som er juridisk påkrevd eller tillatt i henhold til gjeldende lover. Våre retningslinjer for oppbevaring gjenspeiler gjeldende lovbestemte foreldelsesfrister samt rettslige krav.

Data Subject Rights: Bosatte i EØS-land har følgende rettigheter:

Tilgang, korrigering og forespørsler om sletting: Du har rett til å:

  • ask us to confirm whether we are processing your personal information receive information on how your data is processed
    få en kopi av dine personopplysninger
  • be om at vi oppdaterer eller korrigerer dine personopplysninger
  • be om at vi sletter personopplysninger i visse tilfeller
Rett til å nekte behandling: Du har rett til å be om at Hilton slutter å behandle dine personopplysninger:
  • for marketing activities, including profiling for statistical purposes
  • når slik behandling er basert på våre legitime forretningsinteresser, med mindre vi kan demonstrere et tvingende rettslig grunnlag for slik behandling eller vi trenger å behandle dine personopplysninger for å etablere, utøve eller forsvare et juridisk krav.

Rett til å begrense behandling: Du har rett til å be om at Hilton begrenser behandlingen av dine personopplysninger:

  • while Hilton is evaluating or in the process of responding to a request by you to update or correct your personal information where such processing is unlawful and you do not want Hilton to delete your data
  • når Hilton ikke lenger har behov for slik data, men du ønsker at vi beholder opplysningene for å etablere, utøve eller forsvare et juridisk krav
  • når du har sendt inn en innvending mot behandling basert på våre legitime forretningsinteresser, i påvente av vårt svar på forespørselen
  • Dersom vi begrenser behandlingen av dine personopplysninger i samsvar med forespørselen din, vil vi informere deg på forhånd før vi tar opp slik behandling på nytt.

Forespørsler om dataoverføring: Du har rett til å be om at vi gir deg eller en tredjepart som du selv peker ut, visse av dine personopplysninger i et vanlig brukt maskinlesbart format. Imidlertid må du merke deg at rettigheter til dataoverføring kun gjelder for personopplysninger som vi har mottatt direkte fra deg og kun i tilfeller hvor behandlingen vår er basert på samtykke eller utførelse av en kontrakt.

Innsending av forespørsler: your requests may be submitted by accessing the Data Subject Rights Request Portal or in writing to DataProtectionOffice@hilton.com, or the Hilton Data Protection Officer, 7930 Jones Branch Drive, McLean, VA 22102, USA. Du kan også oppdatere dine personopplysninger som du finner i avsnitt 12 (endre og få tilgang til dine personopplysninger) i hoveddelen av denne globale personvernerklæringen.

Vi vil svare på alle slike forespørsler innen 30 dager etter at vi har mottatt forespørselen, med mindre det finnes formildende omstendigheter, og i så fall kan det ta opptil 60 dager før vi svarer. Vi vil informere deg dersom vi forventer å bruke mer enn 30 dager på å svare. Imidlertid bør du merke deg at visse personopplysninger kan være unntatt slike rettigheter i henhold til gjeldende lover om databeskyttelse. In addition, we will not respond to any request unless we are able to appropriately verify the requester's identity. Vi vil kunne belaste deg med et rimelig gebyr for etterfølgende datakopier som du ber om.

If you have concerns about our data practices or the exercise of your rights, you may either contact Hilton at DataProtectionOffice@Hilton.com or the supervisory authority in the Member State of your residence.

Rett til tilbaketrekking av samtykke: Du har rett til å trekke tilbake ditt samtykke til alle behandlinger vi utfører kun basert på ditt samtykke (som sending av direkte markedsføringsmateriale til din personlige e-postkonto). You may withdraw your consent to marketing activities by following the instructions on any marketing emails, or contacting customer_privacy@hilton.com. For any other activities for which you have previously consented, you may contact DataProtectionOffice@hilton.com to withdraw such consent.

Segmentation (also referred to as profiling) and Automated Decision Making: Vi bruker personopplysninger for å dele opp en stor gruppe av forbrukere i undergrupper av forbrukere (kalt segmenter) basert på enkelte typer felles kjennetegn, som geografi, atferd eller demografi.

Med ditt samtykke tar vi automatiserte avgjørelser, det vil si uten menneskelig involvering, ved å bruke segmentering og/eller dine spesifikke personopplysninger for å tilby deg visse fordeler basert på dine kjennetegn (som rabatt på rompriser eller andre spesialtilbud basert på din geografi, adferd eller demografi). For eksempel, hvis du ofte reiser til hoteller i Frankrike på hverdager, kan vi sende deg spesialtilbud på Hilton-hoteller i Frankrike.

Internasjonal dataoverføring: Vi vil kunne overføre personopplysninger vi innhenter om deg i henhold til formålene som beskrives i denne erklæringen til land som Europakommisjonen mener ikke gir tilstrekkelig beskyttelse. Vi sender dine personopplysninger spesielt til USA.

Vi bruker egnede sikkerhetstiltak ved overføring av personopplysninger blant våre partnere i ulike jurisdiksjoner, og der hvor dette kreves, har vi implementert standard EU-kontraktsklausuler for kontrollør-til-kontrollør eller andre slike sikkerhetstiltak for slike formål. Hvis du vil ha en kopi av disse klausulene eller mer informasjon om overføringer, kan du sende en forespørsel til privacy@hilton.com.

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