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Declarația globală de confidențialitate a Hilton Worldwide Holdings Inc.

Ultima actualizare: 12 august 2020

Notice relating to the COVID-19 pandemic

For the purposes of (1) protecting the health and safety of you and team members at Hilton properties, and (2) complying with legal requirements, some Hilton properties may take your temperature when you arrive at the property and/or during your stay. If a property is conducting temperature checks of guests, the property will make available to you a privacy notice about the temperature checks. The notice will include details such as what personal information is being collected, the legal basis for the collection of such information, the purpose for which the information will be used, and how long the information will be retained. For more information on Hilton’s commitment to you during the COVID-19 pandemic, please click here.

Introduction

Hilton's mission is to be the most hospitable company in the world. We're passionate about delivering exceptional guest experiences, and we look forward to welcoming you to our hotels so we can share the light and warmth of hospitality with you.

We pledge to deliver the highest level of customer service, which includes respecting your privacy and protecting your personal information. In this privacy statement ("Statement"), we provide you with details about how we collect, use, and disclose your personal information.

This Statement applies to Hilton Worldwide Holdings Inc., its subsidiaries , and all of the hotels within the Hilton Portfolio of Brands (collectively, "Hilton," "we," or "us"). Our Portfolio of Brands includes Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia Hilton, Hilton Hotels & Resorts, Curio A Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Motto by Hilton, Hampton by Hilton, tru by Hilton, Homewood Suites by Hilton, and Home2 Suites by Hilton.

Utilizând oricare dintre produsele sau serviciile noastre și/sau acceptând această Declarație, de exemplu în contextul înregistrării pentru oricare dintre produsele sau serviciile noastre, înțelegeți și confirmați că vom colecta și utiliza date cu caracter personal așa cum este descris în această Declarație.

Rețineți faptul că această Declarație nu este valabilă pentru procesarea de către noi a datelor personale în numele unor terțe părți și conform instrucțiunilor acestora, cum ar fi companii aeriene, companii de închiriere de mașini sau alți furnizori de servicii, companii care organizează sau oferă pachete de concediu, parteneri de marketing sau clienți corporatiști.

1 Hilton Domestic Operating Company Inc. is the Hilton entity that is the data controller for all guest data and operates, among other things, Hilton’s marketing activities. Hilton Reservations Worldwide, L.L.C., o filială a Hilton Domestic Operating Company Inc., procesează datele pe care le furnizați când faceți o rezervare la o proprietate Hilton și este controlor de date pentru acele informații. Hilton Honors Worldwide LLC, o filială a Hilton Domestic Operating Company Inc., operează programul de loialitate Hilton Honors și este controlor de date pentru acel program. Hilton Domestic Operating Company Inc. este o filială a Hilton Worldwide Holdings Inc.

Portofoliul de mărci Hilton include hoteluri administrate și hoteluri în franciză. Este disponibilă o listă a entităților care operează hoteluri administrate în Spațiul Economic European, Regatul Unit, Elveția și regiunea Asia-Pacific aici. În plus față de Hilton Domestic Operating Company Inc., aceste entități sunt și ele controloare de date pentru datele oaspeților. Hotelurile în franciză sunt operate de entități separate de Hilton. Pentru a determina entitatea care operează un hotel în franciză, vă rugăm să contactați acel hotel. În plus față de Hilton Domestic Operating Company Inc., acele entități sunt și ele controloare de date pentru datele oaspeților.
HGV operează unități de cazare în regim timesharing și de proprietate fracționată. HGV este un partener terț a cărui declarație de confidențialitate este disponibilă la adresa https://www.hiltongrandvacations.com/en/privacy-policy.html.

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Collection of Personal Information - Generally

The chart below summarizes the categories of personal information we have collected in the past 12 months, the sources for those categories of personal information, the business or commercial purposes for which the information was collected, the categories of third parties with whom the information may have been shared, as permitted by law, and whether the information was sold to a third party for a business or commercial purpose within the past 12 months.

We have collected the following categories of personal information in the past 12 months:

We have obtained this personal information from the following sources:

We collected this personal information for the following business or commercial purposes:

We have shared this personal information with the following categories of third parties:

This information was sold to a third party within the past 12 months

  • Name
  • Directly from consumers themselves
  • From third party partners such as credit card providers
  • From demographics companies
  • Fulfill guest reservations
  • Send guests communications relating to their reservations
  • Administer membership and activity in the Hilton Honors loyalty program
  • Provide customer service and support
  • Verify identity
  • Send marketing communications via email, direct mail, and social media
  • Perform analytics in order to provide guests with personalized offers and content
  • Perform analytics to improve business operations
  • Determine guests' eligibility for special or promotional rates
  • Process payments
  • Process transactions with partners
  • Administer contests and sweepstakes
  • Share that data with Hilton Grand Vacations, Hilton's third-party partner, and Journera, a platform for creating seamless travel experiences
  • Detect and prevent fraud
  • Service providers who perform tasks on behalf of Hilton
  • Hilton Grand Vacations, Hilton's third-party partner
  • Journera, a platform for creating seamless travel experiences
  • Payment card providers
  • Employers pursuant to corporate agreements
  • Entities that have arranged a special rate plan with Hilton
  • Government agencies pursuant to legal requirements in some countries

Da

  • Contact information (mailing address, email address, phone number)
  • Directly from consumers themselves
  • From third party partners such as credit card providers
  • From demographics companies
  • Fulfill guest reservations
  • Send guests communications relating to their reservations
  • Administer membership and activity in the Hilton Honors loyalty program
  • Provide customer service and support
  • Verify identity
  • Send marketing communications via email, direct mail, and social media
  • Perform analytics in order to provide guests with personalized offers and content
  • Perform analytics to improve business operations
  • Determine guests' eligibility for special or promotional rates
  • Process payments
  • Process transactions with partners
  • Administer contests and sweepstakes
  • Share that data with Hilton Grand Vacations, Hilton's third-party partner, and Journera, a platform for creating seamless travel experiences
  • Detect and prevent fraud
  • Service providers who perform tasks on behalf of Hilton
  • Hilton Grand Vacations
  • Journera
  • Employers pursuant to corporate agreements and as permitted by law

 

Da

  • Nationality
  • Directly from consumers themselves
  • Comply with applicable laws that require us to collect this information in some jurisdictions
  • Government agencies pursuant to legal requirements in some countries

Nu

  • Date of birth
  • Directly from consumers themselves
  • Comply with applicable laws that require us to collect this information in some jurisdictions
  • Government agencies pursuant to legal requirements in some countries

Nu

  • Gender
  • Directly from consumers themselves
  • Comply with applicable laws that require us to collect this information in some jurisdictions
  • Government agencies pursuant to legal requirements in some countries

Nu

  • Payment card information
  • Directly from consumers themselves

 

  • Process payments
  • Detect and prevent fraud
  • Payment processors

Nu

  • Număr Hilton Honors
  • Directly from Hilton Honors members themselves
  • Fulfill guest reservations
  • Send guests communications relating to their reservations
  • Administer membership and activity in the Hilton Honors loyalty program
  • Provide customer service and support
  • Verify account
  • Send marketing communications via email, direct mail, and social media
  • Perform analytics in order to provide guests with personalized offers and content
  • Perform analytics to improve business operations
  • Determine guests' eligibility for special or promotional rates
  • Process payments
  • Process transactions with partners
  • Administer contests and sweepstakes
  • Share that data with Hilton Grand Vacations, Hilton's third-party partner, and Journera, a platform for creating seamless travel experiences
  • Detect and prevent fraud
  • Service providers who perform tasks on behalf of Hilton
  • Hilton Grand Vacations
  • Journera
  • Employers pursuant to corporate agreements and as permitted by law

 

Da

  • Passport information
  • Directly from consumers themselves
  • Pursuant to laws that require the collection of such data
  • Government agencies pursuant to legal requirements in some countries

Nu

  • Preferred language
  • Directly from consumers themselves, including from browser and computer settings

 

  • Better serve our guests

We do not share customers' preferred language with third parties.

Nu

  • Room preference
  • Directly from consumers themselves

 

  • Better serve our guests

We do not share customers' room preferences with third parties.

Nu

  • Room selection and assignment
  • Guests can select their rooms on the Hilton Honors app and Hilton assigns rooms
  • Better serve our guests

We do not share customers' room assignments with third parties.

Nu

  • Arrival Time
  • Directly from consumers themselves
  • Better serve our guests

We do not share customers' arrival times with third parties.

Nu

  • Additional guest names
  • Directly from consumers themselves

 

  • Fulfill reservations
  • Journera

 

Da

  • Corporate travel planner contact information (name, title, company, business phone, email and address)
  • Directly from the corporate contacts themselves

 

  • Fulfill and manage corporate travel reservations
  • Provide customer service and support
  • Send marketing communications via email, direct mail, and social media
  • Employers pursuant to corporate agreements and as permitted by law

 

Nu

  • Corporate number and name
  • Directly from consumers themselves

 

  • Fulfill reservations
  • Determine guests' eligibility for special or promotional rates
  • Employers pursuant to corporate agreements and as permitted by law
  • Hilton Grand Vacations
  • Journera

Da

  • Travel agent number and name
  • Directly from consumers themselves
  • From travel agents
  • Properly attribute reservations to travel agents
  • Hilton Grand Vacations
  • Journera

Da

  • Airline partner number and name
  • Directly from consumers themselves
  • Properly attribute points to consumers who participate in airline loyalty programs
  • The respective airlines
  • Hilton Grand Vacations
  • Journera

Da

  • Vehicle information
  • Directly from consumers themselves
  • Enable guests to park at our properties.

We do not share vehicle information with any third parties.

Nu

  • Images or footage captured by closed circuit television (CCTV)
  • Directly from cameras located on and around the property
  • Protect guests, employees and visitors to properties
  • Comply with applicable laws that require us to collect this information in some jurisdictions

During the COVID-19 pandemic, we may share CCTV footage from a property with a college or university if that college or university is using rooms at the property for student housing

Nu

  • Internet or other electronic network activity information, including information regarding a customer's interaction with Hilton websites, applications, or advertisements
  • Directly from consumers themselves via cookies, server logs, web beacons, tags, pixels, and other similar technologies
  • Perform analytics in order to provide guests with personalized offers and content
  • Perform analytics to improve business operations
  • Marketing
  • Share that data with advertising networks who serve personalized advertisements
  • Detect and prevent fraud
  • Advertising networks
  • Analytics providers for our websites and mobile applications

 

Da

  • IP addresses
  • Directly from consumers as a result of their browsing activity on the internet
  • Perform analytics in order to provide guests with personalized offers and content
  • Perform analytics to improve business operations
  • Share that data with advertising networks who serve personalized advertisements
  • Detect and prevent fraud
  • Advertising networks
  • Analytics providers for our websites and mobile applications

 

 

Nu

  • Session IDs
  • Directly from consumers as a result of their browsing activity on the internet
  • Perform analytics in order to provide guests with personalized offers and content
  • Marketing
  • Perform analytics to improve business operations
  • Share that data with advertising networks who serve personalized advertisements
  • Detect and prevent fraud
  • Advertising networks
  • Analytics providers for our websites and mobile applications

 

Da

  • Booking engine
  • Directly from consumers as a result of their browsing activity on the internet
  • Show you targeted advertisements on media
  • Support marketing efforts
  • Provide customer service
  • Perform analytics to improve business operations
  • Advertising networks
  • Analytics providers for our websites and mobile applications

Da

  • Whether you have a Hilton and American Express Co-Branded Credit Card
  • From American Express
  • Provide you with benefits associated with your co-branded card
  • Show you targeted advertisements on media
  • Support marketing efforts
  • Provide customer service
  • Perform analytics to improve business operations
  • Advertising networks
  • Analytics providers for our websites and mobile applications
  • Hilton Honors affiliated partners

Nu

  • Whether your Hilton and Amazon accounts are linked
  • From Amazon
  • Facilitate use of Honors points as part of Amazon’s Shop with Points program
  • Show you targeted advertisements on media
  • Support marketing efforts
  • Provide customer service
  • Perform analytics to improve business operations
  • Advertising networks
  • Analytics providers for our websites and mobile applications

Nu

  • Whether your Hilton and Lyft accounts are linked
  • From Lyft
  • Show you targeted advertisements on media
  • Support marketing efforts
  • Provide customer service
  • Perform analytics to improve business operations
  • Advertising networks
  • Analytics providers for our websites and mobile applications
  • Hilton Honors affiliated partners

Nu

  • Geolocation information
  • Directly from consumers as a result of their browsing activity on the internet and use of the Hilton Honors app
  • Perform analytics in order to provide guests with personalized offers and content
  • Marketing
  • Share that data with advertising networks who serve personalized advertisements
  • Detect and prevent fraud
  • Advertising networks
  • Analytics providers for our websites and mobile applications

 

Nu

  • Device information
  • Directly from consumers as a result of their browsing activity on the internet, scanning of QR codes on property, and use of the Hilton Honors app
  • Perform analytics in order to provide guests with personalized offers and content
  • Marketing
  • Share that data with advertising networks who serve personalized advertisements
  • Detect and prevent fraud
  • Advertising networks
  • Analytics providers for our websites and mobile applications

 

 

Da

  • Social media information
  • Directly from consumers themselves
  • Perform analytics in order to provide guests with personalized offers and content
  • Respond to service concerns in order to better serve our guests

We do not share social media information with any third parties.

 

Nu

  • Demographics data
  • From third-party companies that provide demographics data.
  • Perform analytics in order to provide guests with personalized offers and content
  • Link with customer information that Hilton already has on file

We do not share demographics data with any third parties.

Nu

  • Your usability preferences regarding our website (such as your email preferences, your MyWay preferences, and your opt-out preferences)
  • Directly from consumers themselves
  • Better serve our guests

We do not share your usability preference data with any third parties.

Nu

  • Description of a complaint that you make to us, including your free form textual feedback if you are a Hilton Honors member
  • Directly from consumers themselves
  • Better serve our guests
  • The management and/or owners of a franchise property if your complaint relates to that property.

 

Nu

  • Customer ratings and survey responses
  • Directly from consumers themselves
  • Troubleshoot and resolve website issues
  • Improve customer experience

We do not share your customer ratings and survey responses with any third parties.

Nu

  • Free form textual feedback
  • Directly from consumers themselves
  • Troubleshoot and resolve website issues
  • Improve customer experience

We do not share your feedback with any third parties.

Nu

Hilton does not knowingly collect, disclose, or sell personal information of minors under the age of 16.

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Collection of Personal Information – Notice at Point of Collection

  • Browsing Hilton Websites
  • When you browse a Hilton website, we collect the following categories of personal information about you, which are used for the following purposes:

    We collect the following categories of personal information…

    We collect this information in order to…

    • Internet or other electronic network activity information, including information regarding your interaction with Hilton websites, applications, or advertisements
    • Show you targeted advertisements on marketing efforts including media, email, and chat (e.g., if you searched for Hilton properties in New York City, then when you visit a non-Hilton website, we may show you an ad for a Hilton property in New York City)
    • Optimize our websites and mobile apps
    • Perform analytics to improve business operations
    • IP address
    • Show you targeted advertisements on media
    • Optimize our websites and mobile apps
    • Perform analytics to improve business operations
    • Session ID
    • Show you targeted advertisements on media
    • Optimize our websites and mobile apps
    • Perform analytics to improve business operations
    • Booking engine
    • Show you targeted advertisements on media
    • Support marketing efforts
    • Provide customer service
    • Perform analytics to improve business operations
    • Whether your Hilton and Lyft accounts are linked
    • Show you targeted advertisements on media
    • Support marketing efforts
    • Provide customer service
    • Perform analytics to improve business operations

    If you are a Hilton Honors member and you log into your account during your browsing session, then we collect the following information about you, which are used for the following purposes:

    We collect the following categories of personal information…

    We collect this information in order to…

    • Internet or other electronic network activity information, including information regarding your interaction with Hilton websites, applications, or advertisements
    • Show you targeted advertisements on marketing efforts including media, email, and chat (e.g., if you searched for Hilton properties in New York City, then when you visit a non-Hilton website, we may show you an ad for a Hilton property in New York City)
    • Optimize our websites and mobile apps
    • Perform analytics to improve business operations
    • IP address
    • Show you targeted advertisements on media
    • Optimize our websites and mobile apps
    • Perform analytics to improve business operations
    • Session ID
    • Show you targeted advertisements on media
    • Optimize our websites and mobile apps
    • Perform analytics to improve business operations
    • Customer ratings and survey responses
    • Troubleshoot and resolve website issues
    • Improve customer experience
    • Free form textual feedback
    • Troubleshoot and resolve website issues
    • Improve customer experience
    • IP address
    • Show you targeted advertisements on media
    • Optimize our websites and mobile apps
    • Troubleshoot and resolve website issues
    • Perform analytics to improve business operations
    • Număr Hilton Honors
    • Support marketing efforts
    • Provide customer service
    • Troubleshoot and resolve website issues
    • Hilton Honors tier
    • Support marketing efforts
    • Provide customer service
    • Troubleshoot and resolve website issues

    California and Nevada consumers, if you would like to opt out of the sale of your personal information, please click here. California consumers, please note that if you choose to opt out of the sale of your personal information through cookies, tags, and pixels, that opt-out will only apply to the device and the browser you are using when you opt out. Due to current technology limitations, if you wish to opt out of the sale of your personal information through cookies, tags, and pixels on your other devices or other browsers, you will need to opt out again for each of your devices and browsers.

  • Making a Reservation
  • When you make a reservation at a Hilton property, we collect the following categories of personal information about you, which are used for the following purposes:

    We collect the following categories of personal information…

    We collect this information in order to…

    • Name
    • Look up and verify your reservation
    • Fulfill your reservation
    • Send you communications relating to your reservation
    • Send you marketing communications via email and direct mail
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Determine your eligibility for special or promotional rates
    • Process payments
    • Process transactions with partners
    • Share this information with Hilton Grand Vacations, Hilton's third-party partner, and Journera, a platform for creating seamless travel experiences
    • Optimize our websites and mobile apps
    • Detect and prevent fraud
    • Additional names
    • Fulfill your reservation
    • Număr Hilton Honors
    • Look up and verify your Hilton Honors account and reservation
    • Administer your membership in Hilton Honors
    • Număr telefon
    • Send you text messages relating to any services you may need during your stay
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Process transactions with partners
    • Share this information with Hilton Grand Vacations, Hilton's third-party partner, and Journera, a platform for creating seamless travel experiences
    • Detect and prevent fraud
    • Adresă
    • Fulfill your reservation
    • Send you communications relating to your reservation
    • Send you marketing communications
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Process payments
    • Process transactions with partners
    • Share this information with Hilton Grand Vacations, Hilton's third-party partner, and Journera, a platform for creating seamless travel experiences
    • Detect and prevent fraud
    • Address type (home/work)
    • Perform analytics in order to provide you with personalized offers and content

     

    • Adresă de e-mail
    • Look up and verify your Hilton Honors account and reservation
    • Associate your reservation with your Hilton Honors account
    • Send you communications relating to your reservation
    • Send you marketing communications
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Determine your eligibility for special or promotional rates
    • Process transactions with partners
    • Share this information with Hilton Grand Vacations and Journera
    • Detect and prevent fraud
    • Preferred language
    • Provide you with a superior guest experience
    • Send you communications relating to your reservation
    • Send you marketing communications
    • Perform analytics in order to provide you with personalized offers and content
    • Share this information with Hilton Grand Vacations and Journera
    • Payment card information
    • Process payments
    • Detect and prevent fraud
    • Room preference
    • Fulfill your reservation
    • Personalize your experience
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Corporate name and number
    • Fulfill your reservation
    • Determine your eligibility for special or promotional rates
    • Travel agent name and number
    • Fulfill your reservation
    • Determine your eligibility for special or promotional rates
    • Calculate commissions
    • Airline partner name and number
    • Credit points to you if you participate in an airline loyalty program

    California and Nevada consumers, if you would like to opt out of the sale of your personal information, please click here. California consumers, please note that if you choose to opt out of the sale of your personal information through cookies, tags, and pixels, that opt-out will only apply to the device and the browser you are using when you opt out. Due to current technology limitations, if you wish to opt out of the sale of your personal information through cookies, tags, and pixels on your other devices or other browsers, you will need to opt out again for each of your devices and browsers.

  • Enrolling in Hilton Honors
  • When you enroll in Hilton Honors, we collect the following categories of personal information about you, which are used for the following purposes:

    We collect the following categories of personal information…

    We collect this information in order to…

    • Name
    • Administer your membership in the Hilton Honors loyalty program
    • Verify your Hilton Honors account
    • Send you communications relating to Hilton Honors
    • Send you marketing communications
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Determine your eligibility for special or promotional rates
    • Process payments
    • Process transactions with Hilton Honors affiliated partners (such as Points.com and Lyft)
    • Share this information with Hilton Grand Vacations, Hilton's third-party partner, and Journera, a platform for creating seamless travel experiences
    • Detect and prevent fraud
    • Număr telefon
    • Administer your membership in the Hilton Honors loyalty program
    • Verify your Hilton Honors account
    • Send you text messages relating to any services you may need during your stays at Hilton properties
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Process transactions with partners
    • Share this information with Hilton Grand Vacations and Journera
    • Detect and prevent fraud
    • Addresses
    • Administer your membership in the Hilton Honors loyalty program
    • Verify your Hilton Honors account
    • Send you communications relating to Hilton Honors
    • Send you marketing communications
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Determine your eligibility for special or promotional rates
    • Process transactions with partners
    • Detect and prevent fraud
    • Email addresses
    • Administer your membership in the Hilton Honors loyalty program
    • Verify your Hilton Honors account
    • Send you communications relating to Hilton Honors
    • Send you marketing communications
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Determine your eligibility for special or promotional rates
    • Process transactions with partners
    • Detect and prevent fraud
    • Preferred language
    • Provide you with a superior guest experience
    • Send you communications relating to Hilton Honors
    • Send you marketing communications
    • Payment card information
    • Process payments
    • Room preference
    • Fulfill your reservations
    • Perform analytics in order to provide you with personalized offers and content
    • Perform analytics to improve business operations
    • Corporate name and number
    • Fulfill your reservation
    • Determine your eligibility for special or promotional rates
    • Travel agent name and number
    • Fulfill your reservation
    • Determine your eligibility for special or promotional rates
    • Calculate commissions
    • Airline partner name and number
    • Credit points to you if you participate in an airline loyalty program
    • My Way preferences
    • Provide you with a superior guest experience
    • Email subscription preferences
    • Send you the communications you would like to receive
    • Opt-out preferences
    • Send you the communications you would like to receive

    California and Nevada consumers, if you would like to opt out of the sale of your personal information, please click here. California consumers, please note that if you choose to opt out of the sale of your personal information through cookies, tags, and pixels, that opt-out will only apply to the device and the browser you are using when you opt out. Due to current technology limitations, if you wish to opt out of the sale of your personal information through cookies, tags, and pixels on your other devices or other browsers, you will need to opt out again for each of your devices and browsers.

  • Check-In at a Hilton Property
  • When you check in at a Hilton property, we may collect the following categories of personal information about you, which are used for the following purposes:

    We collect the following categories of personal information…

    We collect this information in order to…

    • Name
    • Verify your reservation
    • Payment card information
    • Receive payment for your reservation
    • Additional guest names
    • Fulfill your reservation
    • Passport information
    • Comply with applicable laws that require us to collect this information in some jurisdictions
    • Adresă
    • Comply with applicable laws that require us to collect this information in some jurisdictions
    • Nationality
    • Comply with applicable laws that require us to collect this information in some jurisdictions
    • Date of birth
    • Comply with applicable laws that require us to collect this information in some jurisdictions
    • Gender
    • Comply with applicable laws that require us to collect this information in some jurisdictions
    • Număr Hilton Honors
    • Look up and verify your Hilton Honors account and reservation
    • Administer your membership in Hilton Honors
    • Frequent flyer number
    • To facilitate the award of loyalty points
    • Adresă de e-mail
    • Send folios after the completion of a stay

    California and Nevada consumers, if you would like to opt out of the sale of your personal information, please click here. California consumers, please note that if you choose to opt out of the sale of your personal information through cookies, tags, and pixels, that opt-out will only apply to the device and the browser you are using when you opt out. Due to current technology limitations, if you wish to opt out of the sale of your personal information through cookies, tags, and pixels on your other devices or other browsers, you will need to opt out again for each of your devices and browsers.

  • E-Check In
  • When you check in using e-check in, we collect the following categories of personal information about you, which are used for the following purposes:

    We collect the following categories of personal information…

    We collect this information in order to…

    • Payment card information
    • Receive payment for your reservation
    • Room selection and assignment
    • Fulfill your reservation
    • Arrival time
    • Fulfill your reservation
    • Personalize your experience
    • Servicii cu clienţii

    California and Nevada consumers, if you would like to opt out of the sale of your personal information, please click here. California consumers, please note that if you choose to opt out of the sale of your personal information through cookies, tags, and pixels, that opt-out will only apply to the device and the browser you are using when you opt out. Due to current technology limitations, if you wish to opt out of the sale of your personal information through cookies, tags, and pixels on your other devices or other browsers, you will need to opt out again for each of your devices and browsers.

  • Cheie digitală
  • When you use Digital Key, we collect the following categories of personal information about you, which are used for the following purposes:

    We collect the following categories of personal information…

    We collect this information in order to…

    • Payment card information
    • Receive payment for your reservation
    • Room selection and assignment
    • Fulfill your reservation

     

    • Arrival time
    • Fulfill your reservation
    • Location information
    • Fulfill Digital Key sharing requests

    California and Nevada consumers, if you would like to opt out of the sale of your personal information, please click here. California consumers, please note that if you choose to opt out of the sale of your personal information through cookies, tags, and pixels, that opt-out will only apply to the device and the browser you are using when you opt out. Due to current technology limitations, if you wish to opt out of the sale of your personal information through cookies, tags, and pixels on your other devices or other browsers, you will need to opt out again for each of your devices and browsers.

  • Guest Assistance
  • When you contact Guest Assistance, we collect the following categories of personal information about you, which are used for the following purposes:

    We collect the following categories of personal information…

    We collect this information in order to…

    • Name
    • Verify your identity
    • Search our records for information about your past stays and membership in the Hilton Honors loyalty program
    • Provide service recovery
    • Adresă
    • Verify your identity
    • Număr telefon
    • Verify your identity
    • Description of complaint or inquiry
    • Respond to your complaint
    • Perform analytics to improve business operations

    California and Nevada consumers, if you would like to opt out of the sale of your personal information, please click here. California consumers, please note that if you choose to opt out of the sale of your personal information through cookies, tags, and pixels, that opt-out will only apply to the device and the browser you are using when you opt out. Due to current technology limitations, if you wish to opt out of the sale of your personal information through cookies, tags, and pixels on your other devices or other browsers, you will need to opt out again for each of your devices and browsers.

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Analytics and Interest-Based Advertisements

We partner with certain third-party service providers to collect information to engage in analytics, auditing, research, and reporting.  These third parties may use server logs, web beacons, tags, pixels, and similar technologies, and they may set and access cookies on your computer or other device.

In particular, we use Yahoo Analytics to help us understand how our customers use our websites. You can read more about how Yahoo uses your Personal Information and opt out of the use of cookies in web browsers by Yahoo Analytics by clicking here. We also use FullStory. The FullStory analytics service uses heat mapping and records mouse movements, clicks, scrolls, and keystrokes during your use of our site. This information helps us identify and address technical issues and understand usage of our Services, which we use to improve the Services for you. You can opt-out of our use of FullStory here. We also partner with 24/7 which supports our chat platform. 24/7 uses tags on websites to determine and enable predictive chat and allow the chat agent to understand what page the guest is on so the agent can provide assistance.

We also partner with third parties to provide advertising services that are targeted based on your online activities across websites, mobile apps, and devices over time (commonly referred to as “interest-based advertising”). Our advertising partners may collect information about your activities on our Services on your current device and combine it with information about your activities on other websites, mobile apps, and devices. They may collect such information using server logs, cookies, web beacons, tags, pixels, mobile advertising IDs (such as Facebook cookies or Google's Advertising ID), cross-device linking, and similar technologies. For example, our advertising partners may use the fact that you visited our website to target advertising to you on other websites and mobile apps on your current device or on other devices you use. They may match your browsers or devices if you log into the same online service on multiple devices or if your devices share similar attributes that support an inference that they are used by the same person or household. This means that information about your activity on websites or apps on your current browser or device may be combined and used with information collected from your other browsers or devices. You can opt out of interest-based advertising in web browsers and mobile apps on your current browser or device by following the instructions below.

For more information about interest-based advertising and cross-device linking, please visit the Network Advertising Initiative (“NAI”) website and the Digital Advertising Alliance (“DAA”) website. We adhere to the DAA's interest-based advertising principles by providing you enhanced notice, transparency, and control of our digital marketing practices as stated at http://www.aboutads.info/principles/. You may opt out of interest-based advertising and cross-device linking in web browsers and mobile apps on your current browser or device by following the instructions below. 

  • Web Browser Opt-Out. To opt out in web browsers, please visit http://optout.aboutads.info/ and http://optout.networkadvertising.org.  To help preserve the choices that you make in the DAA's WebChoices page, you can install the DAA's “Protect My Choices” extension that is available at http://www.aboutads.info/PMC
  • Mobile Application Opt-Out.  To opt out in mobile apps, you can adjust the advertising preferences on your mobile device (for example, in iOS, visit Settings > Privacy > Advertising > Limit Ad Tracking, and in Android, visit Settings > Google > Ads > Opt out of interest-based ads).  You can also opt out for companies that participate in the Digital Advertising Alliance's AppChoices tool by downloading it here and following the instructions in the app.  For more information about opting out on mobile devices, please see here.

Please note that the opt-outs described above will apply only to the specific browser or device from which you opt out, and therefore you will need to opt out separately on all of your browsers and devices. If you delete or reset your cookies or mobile advertising identifiers, change browsers (including upgrading certain browsers), or use a different device, any opt-out cookie or tool may no longer work, and you will need to opt out again. We do not respond to Do Not Track signals at this time.

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Modificarea și accesarea datelor dvs. personale

If you are a Hilton Honors member, you may review and update the information you provided to us at the time of enrollment at any time by signing in to your Hilton Honors profile.

În măsura în care legea o impune, puteți solicita să vă informăm cu privire la datele cu caracter personal pe care le deținem în legătură cu dvs. și, după caz, să vă retrageți acordul pentru anumite activități de prelucrare a datelor și/sau să solicitați actualizarea, corectarea, ștergerea și/sau oprirea prelucrării informațiilor dvs. personale. Vom face toate actualizările și modificările necesare în termenul stabilit de legea aplicabilă și conform legii. Atunci când ne este permis prin lege, este posibil să percepem o taxă corespunzătoare pentru acoperirea costurilor de răspuns la solicitare. Such requests may be submitted by accessing the Data Subject Rights Requests Portal at datarights.hilton.com or in writing to DataProtectionOffice@hilton.com or Hilton Data Protection Officer, 7930 Jones Branch Drive, McLean, VA 22102, USA.

De asemenea, în anumite circumstanțe, în funcție de legislația aplicabilă, ne puteți solicita să încetăm transmiterea informațiilor personale despre dumneavoastră către partenerii noștri de afaceri sau puteți solicita ca Hilton să înceteze utilizarea informațiilor personale despre dumneavoastră, scriindu-ne la adresa de e-mail sau adresa poștală de mai sus. We will honor those requests as required by applicable law.

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California Consumers' Rights

  • The Right to Know, The Right to Delete, and the Right to Opt-Out of the Sale of Personal Information
  • The California Consumer Privacy Act (“CCPA”) affords California consumers (1) the right to know what personal information we collect, use, disclose, and/or sell; (2) the right to request that we delete their personal information; and (3) the right to request that we no longer sell their personal information.

    If you would like information about the personal information that we collect, disclose, and/or sell about you, or if you would like to make a request for us to delete or to stop selling your personal information, please visit our website at datarights.hilton.com or click the “Personal Data Requests” link at the bottom of any Hilton website to submit your request. You also may call our toll-free telephone number: (800) 413-7470, email the Data Protection Office (“DPO”) at DataProtectionOffice@Hilton.com, send a letter to the Data Protection Office at 7930 Jones Branch Drive, McLean, Virginia, USA 22102, or complete a paper form available from the front desk at any of our hotels. In addition to these methods, California consumers may request that we no longer sell their personal information by clicking here.

    When the DPO receives your request, the DPO will first verify your identity. If you are a Hilton Honors member, the DPO will verify your identify by asking you to provide your name, Hilton Honors account number, and the email address and phone number associated with your Hilton Honors account. If you are not a Hilton Honors member, the DPO will verify your identity by asking you to provide your name, the confirmation number from one of your stays at a Hilton property, and the email address associated with that stay. Once the DPO has verified your identity, the DPO will promptly fulfill your request.

    If you would like, you may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent, please submit an order issued by a court, a document submitted by a barred attorney, or a formal certified document issued by an official governmental agency.

    If you would like to opt out of the sale of your personal information to behavioral advertising networks, you may do so by clicking on the banner that appears on any Hilton website when you access that site from an IP address that relates to California or by visiting our website at datarights.hilton.com or click the “Personal Data Requests” link at the bottom of any Hilton website to submit your request. Please note that when you opt out of cookies, tags, and pixels, that opt out only pertains to the device and the browser that you are using when you opt out. If you wish to opt out for other devices or browsers, you must opt out again when you are using those devices or browsers.

  • Direct Marketing Disclosure
  • California consumers also may request information about our disclosures of certain categories of personal information to third parties for their direct marketing purposes. Astfel de solicitări trebuie să fie trimise la una dintre următoarele adrese: CA_Privacy@Hilton.com or DataProtectionOffice@Hilton.com, send a letter to the Data Protection Office at 7930 Jones Branch Drive, McLean, Virginia, USA 22102. În termen de treizeci de zile de la primirea unei astfel de solicitări, vom trimite o listă cu categoriile de date personale furnizate terțelor părți pentru a le utiliza în scopuri de marketing pe parcursul anului calendaristic imediat următor, precum și numele și adresele acestor terțe părți. Această solicitare poate fi efectuată o singură dată pe an. Ne rezervăm dreptul de a nu răspunde la solicitări trimise adreselor altele decât adresele specificate în acest paragraf.

  • The Right to Non-Discrimination
  • The CCPA prohibits a business from treating a consumer differently because the consumer exercised a right conferred on him/her by the CCPA. We welcome you to exercise your rights under the CCPA, and we will not discriminate against you for doing so.

  • Removal of Content
  • Dacă sunteți locuitor al Californiei cu vârsta sub 18 ani și utilizator înregistrat al oricărui site în care este publicată această politică, Codul de afaceri și profesional al Californiei Secțiunea 22581 vă permite să solicitați și să obțineți acordul pentru îndepărtarea conținutului sau a informațiilor pe care le-ați făcut publice. Pentru a face o astfel de solicitare, trimiteți un e-mail cu o descriere detaliată a conținutul sau informațiilor respective la adresa CA_Privacy@Hilton.com. Țineţi cont de faptul că o astfel de solicitare nu asigură îndepărtarea completă sau comprehensivă a conținutului sau a informațiilor pe care le-ați publicat și că pot exista circumstanțe în care legea nu impune sau nu permite îndepărtarea, chiar dacă aceasta a fost solicitată.

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Nevada Consumers' Rights

  • The Right to Opt-Out of the Sale of Personal Information
  • If you are a Nevada resident, you may request that we stop selling certain categories of personal information that we collect. To submit a request please visit our website at datarights.hilton.com or click the “Personal Data Requests” link at the bottom of any Hilton website to submit your request. You also may call our toll-free telephone number: (800) 413-7470, email the Data Protection Office (“DPO”) at DataProtectionOffice@Hilton.com, send a letter to the Data Protection Office at 7930 Jones Branch Drive, McLean, Virginia, USA 22102, or complete a paper form available from the front desk at any of our hotels. When the DPO receives your request, the DPO will first verify your identity. If you are a Hilton Honors member, the DPO will verify your identify by asking you to provide your name, Hilton Honors account number, and the email address and phone number associated with your Hilton Honors account. If you are not a Hilton Honors member, the DPO will verify your identity by asking you to provide your name, the confirmation number from one of your stays at a Hilton property, and the email address associated with that stay. Once the DPO has verified your identity, the DPO will promptly fulfill your request.

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How We Protect Personal Information

We take reasonable measures to: (i) protect personal information from unauthorized access, disclosure, alteration, or destruction, and (ii) keep personal information accurate and up-to-date as appropriate.

Hilton employs a robust team of dedicated information security professionals who are responsible for managing Hilton's security program. This team is responsible for, among many other things, monitoring our systems for potential intrusions, responding to potential incidents, supporting property-level information security, regularly reviewing and updating the security controls Hilton uses to protect data, and providing training on Hilton's information security program.

Hilton maintains a payment card industry (“PCI”) compliance program and an Information Technology compliance program. This compliance program generates audit reports concerning the adequacy and effectiveness of Hilton's Technology internal controls, including a PCI Attestation of Compliance signed by an external PCI Qualified Security Assessor and a SSAE16/SOC1 report addressing the Technology general controls over systems that support certain accounting and financial reporting.

We require third parties with whom we share personal information to exercise reasonable efforts to maintain the confidentiality of personal information.

We will never ask you to send us confidential personal information or payment card information via email or text message.

In the event of a security incident, Hilton will notify regulators and/or consumers as required by applicable laws and regulations.

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Disclosure Pursuant to Legal Obligations or to Protect the Safety and Security of People and Property

Hilton will disclose personal information as required by law. Examples of such disclosures include when countries require Hilton to collect personal data about visitors to properties in that country, when a law enforcement agency serves a valid subpoena on Hilton, and when a civil litigant serves a lawful discovery request on Hilton. Hilton may elect to share personal information with law enforcement or others as necessary to protect the safety and security of people and property, to pursue available remedies or limit the damages that we may sustain, and to respond to an emergency.

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Marketing Communications - Choices

We want to make you aware of the fantastic products we offer! To do so, we may send you communications via email, text message, push notifications, in-app alerts, direct mail, and social media.

If you are a Hilton Honors member, you may change the communications you receive from us by logging on to your online account and managing your subscriptions; by writing to us (and including your email address) at Hilton Data Protection Officer, 7930 Jones Branch Drive, McLean, VA 22102, USA; or by emailing us at DataProtectionOffice@hilton.com.

If you prefer not to receive email marketing materials from us, you may opt-out at any time by using the unsubscribe function in any email you receive from us or by clicking this link: https://secure.hilton.com/en/hhonors/optout/unsubscribe.jhtml?listid=0, by writing to us (and including your email address) at Hilton Data Protection Officer, 7930 Jones Branch Drive, McLean, VA 22102, USA, or by emailing us at DataProtectionOffice@hilton.com. Opt-out requests can take up to ten business days to be effective.

Pentru a vă dezabona de la mesajele text, comunicați la recepția hotelului faptul că nu mai doriți să primiți mesaje text din partea hotelului nostru sau răspundeți la mesaj cu textul „STOP”.

Puteți controla dacă aplicațiile noastre pentru mobil vă trimit notificări, prin schimbarea setărilor pentru notificări pe dispozitivul dvs. mobil. If we engage in sending you in-app messages, we will allow control for those in our apps' settings.

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Transferuri internaționale de informații personale

În calitate de companie multinațională, oferim aceeași calitate a serviciilor Hilton, indiferent unde vă aflați: în San Francisco, la Londra sau la Tokio. Pentru a oferi acest serviciu, sunteți de acord să transmitem datele dumneavoastră personale membrilor portofoliului de mărci Hilton, furnizorilor noștri de servicii și altor terți care pot avea sediul în alte țări decât cea în care vă aflați dumneavoastră. Când vă aflați pe o proprietate Hilton din afara Statelor Unite, administratorul de date pentru acea proprietate transferă datele cu caracter personal referitoare la rezervarea dvs. către Hilton, în Statele Unite, în conformitate cu acordurile de transfer de date, atunci când acest lucru este impus de legile sau reglementările aplicabile. Controlorul de date poate, de asemenea, să păstreze o copie locală a datelor dvs. cu caracter personal atunci când acest lucru este impus de legile sau reglementările aplicabile. Deși legile privind protecția datelor din diferite țări pot diferi de cele din țara dvs., vom lua măsurile adecvate pentru a vă asigura că datele dvs. cu caracter personal sunt tratate așa cum este descris în această Declarație și în conformitate cu legea.

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Data Retention Periods

We retain personal information about you necessary to fulfill the purpose for which that information was collected or as required or permitted by law. When we destroy your personal information, we do so in a way that prevents that information from being restored or reconstructed.

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Changes to this Statement

Există posibilitatea să aducem modificări acestei Declarații din când în când. When we make material changes to this Statement we will post a link to the revised Statement on the homepage of our site. You can tell when this Statement was last updated by looking at the date at the top of the Statement. Orice schimbare a prezentei Declarații va intra în vigoare în momentul publicării Declarației revizuite pe site. Folosirea acestui site, a oricăruia dintre produsele și serviciile noastre și/sau oferirea consimțământului pentru Declarația actualizată în urma acestor modificări constituie acordul dvs. pentru intrarea în vigoare a Declarației revizuite.

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Contact Information for Questions or Concerns

If you have any questions or concerns, please contact us by sending an email to DataProtectionOffice@hilton.com, by sending a letter to Hilton Data Protection Officer, 7930 Jones Branch Drive, McLean, VA 22102, or by calling our toll-free number: (800) 413-7470.

This Statement was most recently updated on August 12, 2020.

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ANEXA A
ADDITIONAL PROVISIONS APPLICABLE TO PROCESSING OF PERSONAL
INFORMATION OF EEA RESIDENTS


Pentru persoanele fizice care au reședința în SEE, această Anexă prezintă anumite informații suplimentare pe care Hilton este obligat să vi le furnizeze, precum și anumite drepturi pe care le aveți în ceea ce privește prelucrarea datelor dvs. cu caracter personal, în conformitate cu legile locale aplicabile. Prezenta anexă va prevala în măsura în care nu intră în contradicție cu vreo dispoziție din corpul principal al acestei Declarații.

Controlor: for more information on the Hilton entities that process your personal information, please click here.

Ofițerul de protecție a datelor: Hilton's Data Protection Officer may be contacted by email at DataProtectionOffice@Hilton.com, or at the following address:

Attn: Data Protection Officer 7930 Jones Branch Drive McLean, VA 22102 USA

Purposes and Legal Basis for Processing: Hilton processes your personal information for the purposes set forth in Sections 4 (Use of Personal Information Collected About You) and 5 (Personal Information We Share) of the main body of this Statement.

The legal bases for Hilton's processing activities include processing such information as necessary to comply with our contractual obligations, compliance with our legal obligations, protecting the safety of our employees, guests and others, for our legitimate business interests, and pursuant to your consent.

Temeiul juridic special pentru prelucrarea datelor dvs. cu caracter personal se bazează pe scopul pentru care aceste informații au fost furnizate sau colectate:

Participarea la Hilton Honors: We process the personal information obtained in connection with your participation in the Hilton Honors program on the basis of our contractual relationship with you and in furtherance of our business interests, including to personalize your use of our services and applications, to communicate news and promotional items, and to deliver personalized advertising and content.

Sondaje: Completion of surveys is voluntary – we process the information obtained from surveys on the basis of your consent and in furtherance of our business interests, including marketing, service improvements, and analytics.

Colectarea la locație: Când efectuați o rezervare și când vă aflați într-unul dintre hotelurile noastre, vă vom procesa numele, adresa, informațiile de contact și detaliile șederii (ziua și ora sosirii și plecării, informații despre autovehicul și informații despre celelalte persoane care călătoresc sau sunt cazate împreună cu dvs.), în baza relației noastre contractuale cu dvs. De asemenea, procesăm astfel de date pentru interesele noastre de afaceri, inclusiv pentru marketing, îmbunătățiri ale serviciilor, administrarea programului nostru e-Folio și pentru analiza și personalizarea serviciilor, așa cum sunt descrise acestea în secțiunea 4 din Declarația globală de confidențialitate (de mai sus).

Colectăm anumite date cu caracter personal suplimentare în timpul rezervării/înregistrării la proprietățile noastre (cum ar fi informații legate de actul de identitate sau pașaport), după cum este necesar pentru a ne conforma obligațiilor legale.

Utilizăm televiziune cu circuit închis și alte măsuri de securitate în cadrul proprietăților noastre, care pot capta sau înregistra imagini ale oaspeților și vizitatorilor în zonele publice, precum și informații referitoare la locația dvs. în timp ce vă aflați pe proprietățile noastre (prin intermediul cartelelor de acces în cameră și altor tehnologii) în scopul asigurării protecției personalului, oaspeților și vizitatorilor pe proprietățile noastre.

Procesăm datele cu caracter personal în legătură cu serviciile oferite pe proprietate (cum ar fi serviciile de concierge, cluburile de sănătate, spa-urile, serviciile de îngrijire a copilului, închirierea de echipamente și funcționalitatea Digital Key) în scopul de a vă furniza servicii și în interesul companiei noastre, inclusiv pentru marketing, îmbunătățirea serviciilor, administrarea programului nostru e-Folio și analiza și personalizarea serviciilor, așa cum este descris în secțiunea 4 din Declarația globală de confidențialitate (de mai sus).

Profilurile evenimentelor: We process the personal information obtained in connection with your event on the basis of our contractual relationship with you and for our business interests, including for marketing, service improvements, and analytics and service personalization, as described in Section 4 of our Global Privacy Statement (above).

Rețelele de socializare: Participation in Hilton-sponsored social media activities and offerings is voluntary - we process information obtained from social media participation on the basis of your consent and in furtherance of our related business interests, including for marketing, service improvements, and analytics and service personalization, as described in Section 4 of our Global Privacy Statement (above).

Promoții și tombole: Participarea la tombole, concursuri și alte oferte promoționale este voluntară - noi procesăm informațiile obținute din această participare pe baza consimțământului dvs. și după cum este necesar pentru a administra oferta. De asemenea, folosim anumite date pentru scopurile noastre de afaceri, inclusiv pentru marketing, îmbunătățiri ale serviciilor, administrarea programului nostru e-Folio și analiza și personalizarea serviciilor, conform descrierii din secțiunea 4 din Declarația globală de confidențialitate (de mai sus).

Marketing direct: Noi folosim datele cu caracter personal pentru a vă trimite mesaje de marketing pe baza consimțământului dvs. exprimat. You may withdraw your consent for direct marketing communications at any time by contacting us at customer_privacy@Hilton.com or by following the unsubscribe instructions in the marketing message, or by logging in to your Hilton Honors account and updating your communication preferences.

Oportunități de franciză și proprietate: Noi procesăm aceste informații în baza relației noastre contractuale cu dvs. și a intereselor noastre de afaceri, inclusiv pentru întreținerea și promovarea mărcii Hilton și facilitarea comunicării directe între proprietățile din Portofoliul de mărci Hilton.

Furnizori WMBE: Participation in Hilton's Supplier Diversity Program is voluntary – we process this information based on your consent and for our related business interests, including maintaining and enhancing our diversity program.

Păstrarea datelor: Păstrăm datele dvs. cu caracter personal pe perioada necesară pentru a îndeplini scopul pentru care au fost colectate, de regulă pe durata oricărei relații contractuale și pentru orice perioadă ulterioară, după cum este necesar sau permis de legea aplicabilă. Politicile noastre de păstrare a datelor reflectă statutul aplicabil al perioadelor de prescripție și al cerințelor legale.

Data Subject Rights: Rezidenții din SEE au următoarele drepturi:

Dreptul de a-și accesa, corecta și șterge datele: Aveți dreptul să:

  • ask us to confirm whether we are processing your personal information receive information on how your data is processed
    obțineți o copie a datelor dvs. cu caracter personal
  • ne solicitați să actualizăm sau să corectăm datele dvs. cu caracter personal
  • ne solicitați să vă ștergem datele cu caracter personal în anumite circumstanțe
Dreptul de a obiecta la procesarea datelor: Aveți dreptul să solicitați ca Hilton să înceteze procesarea datele dvs. cu caracter personal:
  • for marketing activities, including profiling for statistical purposes
  • atunci când o astfel de prelucrare are ca scop derularea intereselor noastre legitime de afaceri, cu excepția cazului în care suntem în măsură să demonstrăm că există o cerință legală pentru o astfel de procesare sau trebuie să vă procesăm datele cu caracter personal pentru inițierea, exercitarea sau apărarea împotriva unei acțiuni în justiție

Dreptul de a restricționa procesarea: Aveți dreptul să solicitați Hilton să limiteze procesarea datelor dvs. cu caracter personal:

  • while Hilton is evaluating or in the process of responding to a request by you to update or correct your personal information where such processing is unlawful and you do not want Hilton to delete your data
  • atunci când Hilton nu mai are nevoie de astfel de date, dar doriți să vă păstrăm datele pentru stabilirea, exercitarea sau apărarea împotriva unei reclamații legale
  • în cazul în care ați depus o obiecție împotriva procesării pe baza intereselor noastre legitime de afaceri, în așteptarea răspunsului nostru la această solicitare
  • în cazul în care limităm prelucrarea datelor dvs. cu caracter personal ca urmare a solicitării dvs., vă vom informa în prealabil de reluarea unui astfel de proces.

Cererile pentru transferul de date: Aveți dreptul să solicitați să vă furnizăm dvs. sau unei terțe părți pe care o desemnați anumite date cu caracter personal într-un format utilizat în mod obișnuit și care poate fi citit de mașină. Vă rugăm să rețineți, totuși, că drepturile de portabilitate a datelor se aplică numai datelor cu caracter personal pe care le-am obținut direct de la dvs. și numai în cazul în care prelucrarea se bazează pe consimțământul dvs. sau este necesară pentru a respecta un contract.

Trimiterea cererilor: your requests may be submitted by accessing the Data Subject Rights Request Portal or in writing to DataProtectionOffice@hilton.com, or the Hilton Data Protection Officer, 7930 Jones Branch Drive, McLean, VA 22102, USA. Puteți, de asemenea, să vă actualizați datele cu caracter personal așa cum se prevede în secțiunea 12 (Schimbarea și accesarea informațiilor dvs. personale) din corpul principal al acestei Declarații globale de confidențialitate.

Vom răspunde la toate aceste cereri în 30 zile de la primirea solicitării, cu excepția cazului în care există circumstanțe atenuante, caz în care este posibil să fie necesare 60 zile pentru a vă răspunde. Vă vom informa dacă preconizăm că răspunsul nostru să dureze mai mult decât 30 zile. Rețineți totuși că anumite date cu caracter personal pot fi excluse de la astfel de drepturi în conformitate cu legile aplicabile privind protecția datelor. In addition, we will not respond to any request unless we are able to appropriately verify the requester's identity. Vă putem percepe o taxă rezonabilă pentru copiile ulterioare ale datelor pe care le veți solicita.

If you have concerns about our data practices or the exercise of your rights, you may either contact Hilton at DataProtectionOffice@Hilton.com or the supervisory authority in the Member State of your residence.

Dreptul de a vă retrage consimțământul: Aveți dreptul să vă retrageți consimțământul pentru orice tip de procesare pe care o desfășurăm exclusiv pe baza consimțământului dvs. (cum ar fi trimiterea materialelor de marketing direct către contul personal de e-mail). You may withdraw your consent to marketing activities by following the instructions on any marketing emails, or contacting customer_privacy@hilton.com. For any other activities for which you have previously consented, you may contact DataProtectionOffice@hilton.com to withdraw such consent.

Segmentation (also referred to as profiling) and Automated Decision Making: Folosim date cu caracter personal pentru a diviza grupuri mari de consumatori în subgrupuri de consumatori (cunoscute sub numele de segmente) bazate pe anumite tipuri de caracteristici comune, cum ar fi locația geografică, comportamentul sau datele demografice.

Cu consimțământul dvs., luăm decizii automate, adică fără interferență umană, utilizând segmentarea și/sau datele dvs. cu caracter personal specifice pentru a vă oferi anumite beneficii pe baza caracteristicilor dvs. (cum ar fi tarife reduse pentru cameră sau alte oferte speciale bazate pe locația geografică, comportamentul sau datele demografice). De exemplu, dacă călătoriți frecvent în timpul săptămânii în hoteluri din Franța, vă putem trimite oferte speciale pentru hotelurile Hilton din Franța.

Transferuri internaționale de date: Putem transfera datele cu caracter personal pe care le colectăm în legătură cu scopurile descrise în această Declarație în țări care nu au fost aprobate de către Comisia Europeană ca fiind țări ce oferă o protecție adecvată. În special, noi vă transferăm datele cu caracter personal în Statele Unite.

Folosim măsuri de siguranță adecvate pentru transferul datelor cu caracter personal în rândul afiliaților noștri din diferite jurisdicții și, acolo unde este necesar, am implementat clauze contractuale similare celor utilizate în Uniunea Europeană în relațiile dintre controlorii de date, precum și/sau alte măsuri de siguranță adecvate acestor scopuri. Pentru a obține o copie a acestor clauze sau informații suplimentare despre transferuri, puteți trimite cererea dumneavoastră la adresa privacy@hilton.com.

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